Building Operations Supervisor

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Title: Building Operations Supervisor

Business unit: Property Management Victoria

Reporting to: Retail Operations Manager

Current Asset: Southgate Precinct

Team/Property Overview

Property Overview : Southgate is an iconic asset in the Southbank precinct which has been home to many prolific commercial and retail organisations.

At 85,000 square metres it is a significant footprint with a current focus on increasing occupancy of both retail and commercial spaces.

Commercial (IBM & HWT Towers): Approx. 70,000 NLA

Retai : Approx. 15,000 NLA

Position Purpose

The Operations Manager will assist with the management of the day-to-day client activities for the assigned property/facility and be the on-site key point of contact for key stakeholders and client. The role will assume overall responsibility for operational site budgets, programmed and reactive maintenance regimes, contractor management, management of minor works and management of risk and compliance programs.

Duties & responsibilities

• Oversee the pre-qualification process for all contractors, including CM3 pre-qualification, JLL and site-specific inductions, and site sign in/out requirements.
• Escort contractors to plant rooms and other base building areas as required. 
• Actively look for ways and provide recommendations to improve building presentation, plant/equipment operation, safety/risk management and compliance.
• Oversee daily Building Automation System (BAS).
• Complete daily, weekly, monthly property inspections as directed.
• Ensure daily review and close out of tenant work requests, following up with the management team as required.
• Manage cleaning services contractual requirements (base building).
• Manage car park operations (base building).
• Coordinate waste management and recycling programs with cleaners ensuring compliance as per SOP.
• Manage security personnel, systems and contractual requirements.
• Act as the first point of contact for security operations.
• Ensure master contract register is updated.
• Oversee the site SharePoint administration management.
• Act as the first point of contact for all ad hoc requests from building management team.
• Assist with site admin as required.
• Ensure all Essential Safety Measures requirements are met.
• Co-ordinate contractors and monitor performance and compliance, including review of all service records to ensure compliance with contract and essential safety measure requirements. Maintain, and track delivery against, a documented maintenance schedule.
• Be available by phone and provide assistance for after-hours emergencies and callouts to the properties, attending as required.
• Keep Property Manager informed of all issues which may affect the building operation, compliance and/or comfort of tenants.
• In conjunction with the Operations Manager, monitor and address faults pertaining to the efficient operation of plant and equipment servicing the sites.
• In conjunction with the Operations Manager, actively participate in JLL’s Risk and Compliance programs and audits, preparing proactively and ensuring all action items identified during audits are promptly addressed and adhere to JLL incident reporting and escalation protocols.
• Provide support in the coordination of any emergency breakdown rectification that has either a direct or indirect impact on normal building operations.
• Assist with formulating contracts for maintenance and services and the tendering of such services.
• Maintain site log books and relevant electronic records, and documents pertaining to the site and the provision of on-going maintenance on JLL platforms
• Maintain contractor database
• As directed by the Operations Manager, manage any operational issues, repairs and maintenance in accordance with agreed expenditure limits.
• Oversee key and access card auditing programs, always ensuring the security of the buildings.

Performance objectives

• Operational excellence
• Provide superior client service
• Provide superior customer service to the precinct tenants
• Contribute to the growth of the precinct
• Enhance own professional and personal skills
• Meet assigned financial targets

Key skills

• Demonstrated knowledge of technical services, especially HVAC, BAS, Fire safety and electrical systems
• Experience within the property industry – specifically building services and Facilities Management
• An understanding of compliance and risk management requirements
• Contractor management experience
• Ability to deal with a variety of complex issues concurrently, within tight operational deadlines
• Goal oriented and focused on meeting performance targets
• Excellent client service including written and verbal communication skills
• Ability to work well in a team environment
• Sound computer skills including Microsoft suite of products
• Tertiary qualifications in Facility Management or related field (desirable, not mandatory)

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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