Business Analyst

Business Analyst – Technology

Join Infoxchange and help bring our mission of Technology for Social Justice to life. 

This Full time, Fixed Term (12 months) role is based in Melbourne or Brisbane and offers the opportunity to make a real impact. 

A bit about us 

Infoxchange is a leading not-for-profit social enterprise that has been delivering technology for social justice for over 35 years. 

We tackle the biggest social challenges through the smart and creative use of technology. We work with community, government and corporate partners to solve issues around homelessness, family violence, mental health, disability as well as supporting families, women and young people, and First Nations communities. 

Our products and services are used by 38,000+ community and government services. We provide the right tools to improve efficiency and deliver greater impact. And through our work in digital inclusion and social innovation we use technology to empower people experiencing disadvantage, driving social inclusion, and creating stronger communities. We believe no-one should be left behind in today’s digital world. 

We are Australia’s leading technology not-for-profit dedicated to using digital tools and systems to improve the lives of people experiencing disadvantage and the organisations that support them. 

Our culture 

Our Values – Commitment, Inclusion, Collaboration, Innovation and Accountability, are our core beliefs and act as our guiding principles, in alignment with ‘The IX Way’. They provide us with purpose and direction and set the tone for our everyday interactions with each other, our customers, our partners and our wider stakeholders. 

We’re proud to be Great Place to Work® certified for the second year in a row, testament to our inclusive, values-led culture. 

At Infoxchange we are dedicated to fostering an inclusive, fair, and supportive environment where everyone can authentically be themselves. Over 95% of our employees agree that we treat everyone fairly, regardless of sexual orientation, race, or gender, and believe that diversity and respect are fundamental to our core values. 

About the role 

You will be reporting to the Business Analysis Team Lead. The development team is responsible for the analysis, design, development, testing, maintenance, and optimisation of Infoxchange’s multiple customer-facing and internal products. Our team is evolving rapidly and creating several new applications that employ the latest technologies.   

You will be responsible for defining business problems via in-depth investigation and gathering of technical and non-technical information. Once the issue is clearly understood, you will outline detailed requirements for a solution and ensure the delivered solution meets those business requirements.​ You are most often engaged to work on IT and business transformation projects but can also be deployed onto projects in other departments too.  

We have a passion for building high quality products within an empowering culture and making a positive contribution to society using technology.

Key duties and responsibilities

• Elicit internal reporting and alerting requirements and methods to communicate key insights and findings to product and management teams; 


• Conduct gap analysis to identify differences between current and desired system states, recommending and evaluating solution options based on feasibility, cost and business value; 


• Gather, validate and document business requirements​; 


• Analyse commercial data such as budgets, sales results and forecasts; 


• Model business processes and identifying opportunities for process improvements​; 


• Create functional specifications for solutions​; 


• Simplify information and decipher technical jargon so it is easily understood by all stakeholders;


• Assist implementation and testing of solutions; 


• Support business transition and help to establish change;


• Assist in the creation and continuous improvement of engineering and delivery practices; 


• Manage sensitive people matters with discretion and professionalism; 


• Resolve conflicts in a respectful manner; 


• Uphold and advocate for the values, beliefs, and principles as outlined in the Technical Services Team Manifesto 

About you 

Key selection criteria

To succeed in this role at Infoxchange, you will demonstrate:

• Strong analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into practical application and operational solutions.  


• Demonstrate ability to produce requirement artefacts: Business Requirements, Functional Specifications, data flow diagrams, ERD diagrams, UML modelling techniques, interface design, test plans and test cases.  


• A demonstrated ability to solve problems in a complex environment.  


• Experience in working in agile delivery.  


• A high level of customer service delivery skills  


• Demonstrated experience in development of business processes, use-cases, task and workflow analysis.  


• Demonstrated experience in Business Process Re-Engineering or business transformation initiatives, Data Analysis, Systems Functional/non-Functional Analysis.  


• Demonstrated experience in facilitation of business solution workshops involving participants from senior management to business users.  


• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group.  

Why join us 

• Be part of an award-winning, inclusive team, the IX Crew, where your work drives real social impact and your growth is supported. 

• Salary packaging benefits to reduce your taxable income to put more money in your pocket (check out cbb.com.au).


• We’re passionate about taking care of our IX Crew, so working with us means that you will also enjoy: 

• Hybrid working environment with flexible working hours and purposeful connection 

• Additional leave provisions including paid parental leave supplement and annual leave loading 

• Strong wellbeing focus, including cultural swap days, wellbeing support and year-round health and wellbeing initiatives 

• Benefits for new parents 

• Great learning and development opportunities with unlimited access to LinkedIn Learning 

• IXcel our employee reward and recognition program 

• Access to TELUS Health, our wellbeing partner for mental health, medical and safety for you and your family members 

All applicants must be willing to undergo a police check as a condition of employment with Infoxchange. Applicants for this role must be Australian citizens or permanent residents. Temporary and bridging visa holders are not eligible for permanent positions.  

Read more about Infoxchange in our annual report at www.infoxchange.org