Business Analyst (Retail) with PM Experience

Role Overview

Our client is seeking an experienced Business Analyst (BA) with strong retail domain knowledge and hands -on project management experience to support business transformation initiatives. The role will work closely with business stakeholders, technology teams, and delivery partners to translate retail business needs into well -defined requirements while also driving delivery outcomes.

This role requires a professional who can operate across analysis, stakeholder engagement, and delivery coordination, ensuring initiatives are delivered on time, within scope, and aligned to business value.

Key Responsibilities

Business Analysis

• Engage with retail business stakeholders to understand objectives across store operations, merchandising, supply chain, pricing, promotions, eCommerce, and loyalty.
  

• Elicit, analyse, and document business requirements using appropriate techniques (workshops, interviews, process mapping).
  

• Translate business needs into:
  

  • Functional and non -functional requirements
    

  • User stories and acceptance criteria
    

  • Process flows and data requirements
    

• Identify gaps, inefficiencies, and improvement opportunities within existing retail processes and systems.
  

• Support solution design by ensuring alignment between business outcomes and technical implementation.
  

Project Management & Delivery Support

• Support or lead end -to -end delivery of initiatives, acting as a hybrid BA / Project Manager where required.
  

• Develop and maintain:
  

  • Project plans, timelines, and milestones
    

  • RAID (Risks, Assumptions, Issues, Dependencies) logs
    

  • Status reports and stakeholder updates
    

• Coordinate activities across cross -functional teams including IT, vendors, and business units.
  

• Track delivery progress, manage scope changes, and support issue resolution.
  

• Ensure projects adhere to agreed governance, methodology (Agile / Waterfall / Hybrid), and quality standards.
  

Stakeholder Management & Communication

• Act as a trusted liaison between business and technology teams.
  

• Facilitate workshops and steering committee discussions.
  

• Clearly communicate progress, risks, and decisions to senior stakeholders.
  

• Support change management activities including user communications and training inputs.
  

Required Skills & Experience

Essential

• Proven experience as a Business Analyst in the retail industry.
  

• Strong understanding of retail processes such as:
  

  • Store operations
    

  • Inventory and supply chain
    

  • POS systems
    

  • Promotions, pricing, and merchandising
    

  • Omni -channel / eCommerce (desirable)
    

• Demonstrated experience in project coordination or project management roles.
  

• Strong documentation skills (BRDs, FRDs, user stories, process maps).
  

• Experience working in Agile and/or Waterfall delivery environments.
  

• Excellent stakeholder engagement and communication skills.
  

Desirable

• Experience with retail platforms
  

• Formal PM or BA certification (PMP, PRINCE2, Agile, CBAP, PMI -PBA, or similar).
  

• Experience working with system integrators or third -party vendors.
  

• Exposure to data, reporting, or analytics in a retail context.
  

Personal Attributes

• Strong problem -solving and analytical mindset.
  

• Ability to balance strategic thinking with hands -on execution.
  

• Comfortable working in fast -paced retail environments with changing priorities.
  

• Proactive, organised, and outcome -focused.
  

Requirements