Business Analyst- utilities

Job Summary

We are seeking an experienced Business
Analyst with expertise in Field Service Management (FSM) for  Outage
Management to bridge business requirements and technology solutions for utility
organizations. The role involves gathering, analyzing, and documenting business
processes, supporting digital transformation initiatives, and delivering
solutions that improve outage response, field workforce productivity, customer
experience, and operational efficiency.

Key Responsibilities

Business Analysis & Requirements
Management

• Gather,
  analyze, and document business requirements from stakeholders, SMEs, and
  operational teams.
  
• Conduct
  workshops, interviews, and process-mapping sessions to identify business
  needs and improvement opportunities.
  
• Create
  Business Requirements Documents (BRDs), Functional Requirements
  Specifications (FRS), user stories, process flows, and use cases.
  
• Translate
  business requirements into functional specifications for development
  teams.
  

Field Service Management for outage
managmenet

• Analyze
  and improve field service processes including work order management,
  scheduling, dispatching, workforce mobility, and asset maintenance.
  
• Collaborate
  with field operations teams to optimize technician productivity and
  service delivery.
  
• Support
  implementation and enhancement of Field Service solutions such as SAP SAM
  or ADMS POAM platforms.
  

Required Skills & Experience

Functional Skills

• Strong
  experience in Business Analysis within Utility, Energy, Electricity, or
  Field Service industries.
  
• Understanding
  of Outage Management Systems (OMS) and utility operations.
  
• Knowledge
  of Field Service Management processes:
  
• Work
  Order Management
  
• Scheduling
  & Dispatch
  
• Mobile
  Workforce Management
  
• Service
  Operations
  

Technical Skills

• Experience
  with OMS, FSM, GIS, SCADA, CIS, EAM, or ERP integrations.
  
• Familiarity
  with APIs, data mapping, system integrations, and workflow automation.
  
• Experience
  with Power BI, SQL, Azure, Dynamics 365, Salesforce, or similar platforms
  is advantageous.
  
• Knowledge
  of Agile tools such as Azure DevOps or Jira.
  

Business Analysis Skills

• Requirements
  elicitation and documentation.
  
• Process
  modelling (BPMN, Visio).
  
• Gap
  analysis and business process reengineering.
  
• User
  story creation and backlog management.
  
• Stakeholder
  management and workshop facilitation.