Business Applications Administrator - Growth-Minded Organization

Who are we?

We are Protecht - a fast growth Governance, Risk & Compliance (GRC) SaaS business. We provide world-class enterprise risk management, compliance, training, and advisory services to over 350 customers across various industry sectors through our offices across APAC, USA & Europe. 

Our Purpose

Through our people, we enable smarter risk taking by our customers to drive their resilience and sustainable success. 

We use our passion and thought leadership in risk management to build and develop the best products, training, and support to help customers on their risk management journey.

Why join us?

At Protecht, a positive and super friendly culture awaits you, where learning is valued and supported. We empower our people through leadership, training, knowledge-sharing, and mentorship. Here are some of the perks of working with Protecht: 

• A modern TechStack and a great opportunity to work within a dynamic team.
• A highly flexible culture – our way of working lets people work across home and our offices.
• A strong commitment to your learning and development - fortnightly dedicated L&D afternoons
• Reward & Recognition programs
• A strong focus on work / life balance with access to Birthday leave, bonus days, paid parental leave and long service leave.
• Monthly social events 
• Competitive remuneration and Annual Performance Bonus
• Generous Employee Referral program

Your new role!

Our promise to you – you’ll never be bored! Reporting to the Head of Business Delivery, you will be primarily responsible for managing, administering, and enhancing Protecht Group’s internal business applications (Kantata/Mavenlink, Totango and Salesforce). You will work closely with all business units; your ownership and guidance will shape future features and capabilities of the systems.

The exciting stuff that you will be doing…

Your role involves a combination of technical expertise and communication skills to provide detailed support and guidance to end-users. Here are some of your key responsibilities:

• Administration and ongoing support of key Business Applications for Protecht Group such as Kantata (Mavenlink, Kimble), Totango and Salesforce.
• Own and execute the day-to-day administration through configuration, reporting, training, support, maintenance, and overall improvement of the key business applications & platforms.
• Work closely with business stakeholders to interpret requirements and build out-of-the-box best practice solutions to improve operational efficiencies.
• Review the system environments to ensure that best practices are followed.
• Drive process automation initiatives, identifying opportunities to enhance operational efficiency through innovative technological solutions.
• Ensure rapid response and effective resolution to issues and requests while minimizing downtime and enhancing user satisfaction.
• Coordinate the evaluation, scope, and completion of new improvements and feature requests – particularly related to configuration, workflows, notifications, dashboards, and reporting.
• Identify opportunities where the company can make better use of features and demonstrate positive ROI.
• Assist with training and facilitate user adoption of the system and new features.
• Maintain a comprehensive knowledge base of the applications, documenting critical information on solution and data to support and maintain continuous learning.

Are you the one?

You’ll be a great fit if you have:

• Experience administering CRM, professional services automation (PSA) and/or Customer Success platforms.
• Experience administering Kantata (Mavenlink), Totango and Salesforce - preferred.
• Strong business stakeholder management and communication skills. 
• Ability to troubleshoot end user questions and suggest solutions.
• In-depth knowledge of building out workflows, integrations, notifications, and low code solutions.
• High level of planning and organisation skills with a track record of managing multiple priorities at once, across many projects.
• A ‘can do’ attitude to get the job done.
• Salesforce Admin Certification – desired.
• Experience working with Jira & confluence.
• Experience working with Agile delivery methodologies.

Next steps

With a swift screening and interview process in place, we are happy to invite you to apply. If you think this may be your next opportunity and you want to be part of a Great Place to Work™ – Certified organization, Apply online today!

Visit our https://www.protechtgroup.com to find out a little more about working with us.