Business Improvement Team Leader

ABOUT

Our client is a well-established business and financial advisory firm based in Essendon. Originally starting as an accounting practice, the firm has since evolved into a dynamic, multi-disciplinary advisory firm offering a full suite of services to a diverse range of clients. With over 30 years of strong, lasting relationships with clients, the community, and partners, they have built a solid reputation for trust and expertise.

We are looking for a Business Improvement Team Leader to oversee the administrative team, driving business and process improvements. This hands-on role combines leadership, operations management, and process optimisation to ensure efficient workflows and high-quality service delivery, working closely with the COO to implement strategic initiatives.

THE ROLE

As Business Improvement Team Leader, you will play a key role in the business, using your expertise to drive key initiatives, lead process improvements, and manage projects, while being highly curious, result-driven, and leveraging your strong capabilities in data management and technology integration.

WHAT YOU NEED TO SUCCEED IN THIS ROLE:

• Bachelor’s degree in business administration, management, or related field
• 3+ years’ experience in administrative leadership or operations management, preferably in professional services or accounting
• Experience in process improvements, change management, and project management
• Vendor management and IT/software implementation experience
• Strong background in business analytics, process mapping, and business systems
• Proven leadership and communication skills with the ability to drive results and manage multiple projects
• Advanced skills in Microsoft Office and accounting software (APS desirable)
• Accountable, solutions-oriented, and highly organised with effective planning and task management
• Strong alignment with client values, purpose, and culture

KEY RESPONSIBILITIES:

• Lead and inspire the administrative team, ensuring alignment with firm goals and individual targets
• Conduct performance evaluations, support career development, and drive continuous improvement
• Analyse and improve business processes, driving efficiency and system cohesion
• Collaborate with the COO to implement process changes and adoption of new software that align with strategic goals
• Use process mapping tools and develop SOPs to streamline workflows
• Oversee daily operations, including project management, resource allocation, and office maintenance.
• Ensure effective data management, security, and privacy across all systems.
• Manage technology partnerships and vendors, ensuring seamless service delivery and quick issue resolution
• Serve as a liaison between internal stakeholders, clients, and external service providers
• Ensure a 24-hour turnaround for all internal and external communications
• Stay up to date with industry trends and digital tools to drive innovation in administrative functions
• Foster a culture of continuous learning to ensure the team adapts to changing business needs

WHAT IS ON OFFER:

• Join a well-established, collaborative, and supportive team with long tenure.
• Clear career pathways are already in place, offering strong opportunities for progression within the business, should you wish to advance your career.
• Hybrid and flexible work arrangements to support a healthy work-life balance.

If you’re a self-aware leader with a passion for driving continuous improvement and innovation, we'd love to hear from you! Please submit your CV and cover letter outlining your relevant experience for this exciting role.