Business Services Consultant

{"description": " Job Description

Why join us?

• Great entry-level opportunity to build corporate experience
• Friendly, social, and supportive team
• Global company with a strong, people-first culture

About the Opportunity

No admin or insurance experience? No problem. We're looking for someone with a positive attitude and willingness to learn, supported by a collaborative team.

You'll engage with customers across the claims journey-from first contact to resolving enquiries and concerns. While insurance experience is a plus, we welcome candidates from customer service, retail, or call centre backgrounds who are keen to start a career in insurance.

Please note: This is a fixed-term role (Business Services Consultant).

About You

• Self-motivated, proactive problem solver
• Strong communicator with a learning mindset
• Empathetic, positive, and customer-focused
• Organised, analytical, and thrives in a fast-paced environment

Key Requirements

• Excellent customer service and communication skills
• Strong attention to detail and prioritisation
• Insurance/claims experience (desirable, not essential)

Key Responsibilities

• Provide first-contact claims support and triage
• Assist vulnerable customers with care and empathy
• Review documentation to assess coverage and next steps
• Support adjusters with reports, documentation, and claim updates
• Manage escalations, complaints, and compliance tasks
• Maintain accurate records and meet KPIs/SLAs

Crawford is committed to being an inclusive workplace that employs and retains the best and most diverse talent. We value diversity of thought, experience and perspective and aim to create a workplace where our people feel valued, respected, and empowered. We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity.

It is the policy of Crawford that all successful employees consent to a national police check. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

Interested? Please submit a short cover letter explaining why you are suitable for the role along with your resume. ", "salary_raw": "Row(double=None, string=None)"}