Business Solutions Manager - NDIS

Opportunity, Roadmap & Value

• Establish and run an always‑on pipeline to identify, size and prioritise opportunities (process improvements, digital products, automation, data/AI use cases) against divisional outcomes.
• Build and maintain a 12-18 month divisional technology roadmap, with clear problem statements, benefits hypotheses, delivery T‑shirt sizes, dependencies and costs.
• Define business cases and benefits realisation plans; track outcomes post‑go‑live and course‑correct where needed.

Divisional Point of Contact & Escalation

• Act as the single front door for the NDIS Division for technology requests, escalations and incident/major incident updates; ensure timely communications to operations and executives.
• Triage and route work across engineering, data, IT operations, security and vendors; unblock delivery by resolving cross‑team dependencies.

Delivery Leadership

• Convert prioritised initiatives into clear epics/stories and releases; agree acceptance criteria and success measures with business owners.
• Lead delivery cadences (stand‑ups, showcases, release planning) and maintain transparency through dashboards on scope, risk, budget and value.
• Champion fit‑for‑purpose change management (training, comms, SOP updates) to drive adoption at the frontline.

Platform & Application Ownership (Divisional)

• Own the health, lifecycle and service levels of divisional applications and integrations in partnership with central technology teams.
• Maintain an inventory of systems, interfaces, data flows and critical controls; plan upgrades, refactors and retirements.

Stakeholder Engagement & Vendor Management

• Build trusted relationships with clinical leaders, service delivery managers, finance, quality & safeguarding, and external partners.
• Shape statements of work, manage vendor performance, and ensure contractual SLAs and security obligations are met.

Qualifications

• Tertiary qualification in Business, Health, Technology or related discipline (or equivalent experience).
• Desirable: Certifications in Agile/SAFe, ITIL, Business Analysis (CBAP/PMI‑PBA), Change (Prosci), and/or Data/AI governance.

Experience

• 7-10+ years in business technology leadership (e.g., product, solutions, transformation) in health, disability, or other regulated services.
• Proven record standing up and running an opportunity pipeline and roadmap, with quantifiable benefits delivered.
• Experience as the primary business technology escalation point for a large operational division.
• Working with cross‑functional delivery (engineering, data, cyber, infrastructure) and external vendors.
• Exposure to NDIS context (practice standards, safeguarding, audits) strongly preferred.

Skills & Competencies

• Opportunity assessment, prioritisation frameworks (e.g., WSJF/ICE), and benefits modelling.
• Requirements discovery, journey/process mapping, service design, UAT coordination.
• Strong financial fluency: cost/benefit, business casing, and portfolio trade‑offs.
• Excellent stakeholder, vendor and governance management; concise executive reporting.
• Pragmatic change/adoption planning; training and comms design.
• High degree of resilience, urgency and follow‑through.

Reference Number: 06810-0013399808 - PJ

This is a hybrid position.

By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.