Business Systems & Automation Manager

Overview

Our IT services, specialising in MSP, MSSP, and project implementation, is expanding rapidly. We need a Business Systems & Automation Manager to oversee our operations. As an organisation with 50% internal growth over the last 12 months, we're looking to continue our growth trajectory and improve ongoing services and systems throughout.

This is a newly created role responsible for ensuring our platforms, workflows, and data are accurate, efficient, and scalable. The successful candidate will both design and implement system and process improvements, with a strong focus on operational efficiency, billing accuracy, and automation.

This is not a support, project, or people management role. It is a builder-owner position where you will be deeply involved in the configuration, clean-up, and hands-on optimisation, while being accountable for long-term outcomes.

Key Responsibilities

• Own and optimise ConnectWise Manage workflows, SLAs, billing rules, and integrations
• Build and deploy automations to reduce manual effort and boost technician productivity
• Develop dashboards and reports translating SLA, utilisation, and profitability data into insights
• Document and standardise processes, driving compliance and best practice adoption
• Audit billing, minimise leakage, and identify revenue and efficiency opportunities
• Lead ConnectWise stabilisation then transition to ongoing optimisation and governance
• Collaborate across Service Delivery, Finance, and Technical teams
• Deliver measurable ITSM improvements across Incident, Problem, and Change Management
  

Key Skills

• 5+ years MSP business systems or PSA/RMM administration
• Advanced ConnectWise Manage workflows, billing, automation
• Track record of system transformation with measurable outcomes
• Reporting, integrations, and data-driven insights
• Detail-oriented, self-directed, process-driven
• Bridges technical and non-technical stakeholders

What Success Looks Like

• Months 1 - 6: Stabilised ConnectWise, clean data, improved billing accuracy
• Ongoing: Measurable gains in efficiency, profitability, reporting adoption, and scalability
• Role evolves from fixing deficiencies to continuously optimising how the business runs
  

What We Offer

• Competitive salary with performance incentives
• High-impact role in a fast-growing specialist MSP
• Flexible/hybrid/remote working arrangements
• Professional development in PSA, automation, and process excellence

Apply Today

Please send your resume by clicking on the apply button.

Reference Number: 06810-0013424165 - PJ

This is a hybrid position.

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