Business Transformation Process Analyst

At ENGIE, great adventures always start with a simple "hello" and the desire to take action for tomorrow. If, like us, you strongly believe the energy transition holds opportunities for you and for everyone, then look no further, you belong with us! 
Our goal is to be the best energy transition utility, and we have an ambition to reach net zero emissions by 2045. In Australia, this includes flexible power generation, energy retail services for homes and businesses, advanced energy management solutions, and a growing portfolio of future-focused projects — from hydrogen and battery storage to wind and solar developments.

About the Role

We are looking for a Business Transformation Process Analyst to join our B2C team on a 12‑month fixed‑term contract, based in Melbourne. In this role, you will support the B2C Director of Transformation – Australia by analysing, documenting, and improving business and system processes that are critical to the successful implementation of our new digital B2C billing system.

Key Responsibilities

• Map current and future‑state B2C operational processes, ensuring alignment with system requirements and integration into the new digital billing platform.


• Identify operational gaps and inefficiencies, clarify business requirements, and recommend system and process improvements that support transition readiness.


• Manage and balance competing priorities across business‑as‑usual activities and project deliverables, ensuring work is sequenced effectively and delivered to a high standard.


• Develop and maintain clear, structured and user‑friendly process documentation aligned with governance frameworks and BPMN 2.0 standards.


• Facilitate requirement‑gathering workshops and collaborate closely with stakeholders to understand operational, customer and employee impacts.


• Support process modelling and the implementation of digital tools and automation solutions to improve efficiency.

About You

You are an analytical and collaborative contributor who can navigate complexity, build strong relationships, and turn detailed process information into clear, practical insights that support continuous improvement and transformation. We’re looking for:

• A degree in Business Administration, Information Systems or a related field.


• Experience analysing and improving business processes (As‑Is / To‑Be mapping) using BPMN 2.0.


• Strong facilitation skills, including leading requirement‑gathering sessions and workshops.


• High proficiency in producing clear, structured and user‑friendly process documentation.


• Demonstrated ability to work across multiple projects and manage competing priorities.


• Experience with process‑modelling tools such as Microsoft Visio.


• Strong analytical, problem‑solving and stakeholder‑engagement skills.


• Exposure to digital tools and automation solutions that enhance process efficiency.
  
  

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, carer’s responsibilities, sexual orientation, gender identity, pregnancy, religion, marital status, health, disability or political opinions.  Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds and people of the LGBTIQA+ community are encouraged to apply. Our differences are our strengths.