Call Centre Manager

• Up to $140,000 Package
• Additional $100,000 in commissions
• Sydney CBD
• Fast-growth, high-performance environment
• Leading Property Investment team

Our Client:


Experiencing exponential growth in the past 5 years, our client is now one of Australia’s largest property investment advisory teams. A values-driven business with a mission to guide their members on an exciting wealth-creation journey, they boast a 4.9 star rating on google, have garnished great write-ups in publications such as the AFR and are continuing to go from strength to strength…



Duties:


With $Millions in advertising spent per annum, generating thousands of enquiries a week to be reached back out to, our client is on the lookout for a highly experienced and driven sales leader to manage the team from both a sales and operational perspective.


Duties will include:

• Effectively managing 30 – 40 staff across NSW and VIC
• Facilitating 1:1 coaching including demonstrating sales calls and roleplays
• “Floor management” including answering questions, interjecting and being available for real-time support
• Ensuring dials and talk time KPI’s are achieved
• Review all key-metrics and system improving where required
• Providing regular reports to the Head of Sales and Directors

Specific requirements:


To be selected for this role, you will be able to demonstrate:

• Experience in managing a call centre of 20+ staff (ideally within a property-related industry – investment, finance, banking etc)
• Able to attend a CBD office 5 days a week (with 1 Saturday a month)
• Comfortable implementing ideas and directives from upper management
• Be able to maintain a customer-service mentality in a high-volume environment

Benefits:

• Inspiring role, supporting clients in their wealth-creation journeys
• Generous salary and commissions
• Career development opportunities
• Incredible office space with lots of natural light, breakout space and full kitchen / dining area (also a coffee shop in the lobby)
• Great workplace culture

All CV's will be held in strict confidence, and you will be consulted prior to your details being presented to our client. Please press the APPLY button or reach out for more detail to our Director 7am - 7pm on: Sharon Bennie | 0413 381 381------------------------------------------------------------------------------------
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