Capability & Technical Specialist

{"description": " Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership-and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

About the Opportunity

We are seeking a Capability and Technical Specialist to support our Self-Insurance business. You will report through to the Branch Manager and will work closely with a team of specialists. You will be aligned with our claims teams for coaching, capability improvement activities and complex technical support.

This is an exceptional opportunity to bring your existing skills and experience to a role which truly adds value to the development of our people and service offerings.

This position will be offered on permanent full-time basis with a flexible hybrid working approach and we are open to remote workers in NSW. We also offer the flexibility of a 9-day compressed working fortnight or a monthly RDO.

How you'll make an impact

In this role, you will:

• Provide on the-job technical and operational training and coaching for new staff or transferred staff
• Work closely with the Team Manager to identify gaps in staff knowledge/skills, & develop necessary programs or coaching solutions to meet the needs of individual staff
• Stay abreast of regulatory and legislative changes
• Maintain a high level of Technical knowledge and be a go-to for technical support for Case Managers and Clients.
• Develop and maintain strong relationships with clients, acting as an escalation point of contact for complex technical inquiries and support
• Provide expect technical advise and guidance to clients throughout complex technical matters, including conciliation and legal processes.
• Understand Operational systems, processes and procedures to ensure staff queries can be addressed and communicated effectively
• Support the business unit in relation to championing and implementing changes
• In liaison with the relevant Team Manager, ensure that capability gaps are identified, addressed and monitored to the required standard of performance
• Ensure that Processes and Procedures are updated and communicated accordingly
• Carry out monthly quality assurance checks

About you

We are looking for enthusiastic, compassionate and customer-centric individuals who have:

• Significant experience in NSW Workers Compensation claims management. Previous experience in a technical or specialist advisory role would be highly regarded
• A strong knowledge of relevant NSW workers compensation legislation and frameworks
• A strong knowledge of technical skills or experience in complex claims
• Ability to develop basic data reporting from SOLV or Figtree claims systems would be highly desirable
• Exceptional time management and organisational skills
• Excellent attention to detail
• Highly developed communication skills, with the ability to coach and engage at all levels of organisation
• A strong sense of team and collaboration
• A resilient attitude

If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you'll experience the following:

• Flexible work arrangements - including WFH and 9-day fortnight or monthly RDO
• Paid Parental Leave
• Excellent working environment - our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities
• Exciting career - as our Company grows, so do the opportunities for our people
• Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
• Service recognition awards and employee assistance program for yourself and immediate family members
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
• Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)
• Reproductive leave
• Birthday Club - have a day off during your birthday month as a gift from GB!

If this sounds interesting to you, we want to hear from you today, click on Apply for this Job!

To be considered for this opportunity you must have the right to live and work in Australia when applying.

Agency applicants will not be considered for this role.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway - discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as \"protected characteristics\") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.", "salary_raw": "Row(double=None, string=None)"}