Capability consultant

Job Description:

What
will your day look like?

• Manage and develop customer relationships and
  perceptions to achieve mutual goals.
  
• Product design and gap analysis to standard product
  functionality.
  
• Liaise with onshore and offshore development teams to
  deliver robust solutions on time.
  
• Demonstrate the ability to plan, prioritize and
  organize your time, project schedules and multiple project activities.
  
• Serve as a bridge between stakeholders in business and
  technology. Collaborate with stakeholders to analyse and validate business
  requirements
  
• Communicate concepts to both technical and
  non-technical stakeholders
  
• Participate in user meetings to gain understanding of
  customers’ processes, requirements, and issues to offer solutions and
  continuous enhancements
  
• Participate and understand all the project phases
  (Planning/Designing, Development/Configuration, System Test,
  Integration, Functionality Testing and UAT, Deployment, Post-go live
  support/Hypercare) in an agile SaaS environment
  
• Drive and/or participate in the requirements
  confirmation discussions / requirements gathering workshops
  
• Run workshops with stakeholders and leaders to analyse
  and design solutions for associated business processes and applications. 
  Handle gaps detected during prototyping.
  
• Work with the business to design or evaluate a
  breakdown of businesses processes to identify and link functional and
  non-functional requirements.
  
• Collect information, analyse requirements and solve
  problems, providing technical and operational support.
  
• Manage and engage stakeholders including customers and
  vendors.  Build relationships, networks, vendor contracts, etc.
  
• Perform fit-gap analysis as needed: Analyse and assess
  the feasibility of stakeholder requirements, impacts and gaps in the
  standard delivered functionalities of SAP SuccessFactors and extended
  applications (including ServiceNow).
  
• Configure and implement SuccessFactors prototypes to
  meet business requirements, and participate in overall configuration
  management
  
• Participate in the accurate updating of Configuration
  Workbooks
  
• Perform unit testing and drive and/or participate in
  User Acceptance Testing and System Integration Testing as needed. 
  Participate in defect management of issues identified
  
• Conduct system walkthroughs / demos to explain the
  current configuration functionalities of each iteration 
  
• Participate in the data conversion
  process (extraction-transformation-loading) as applicable
  
• Assist with cutover planning and execution
  
• Responsible for the knowledge transfer of business
  implications and detailed requirements to the application developer(s),
  project manager(s) including status reporting as required.
  
• Provide post go-live support and application
  maintenance support
  
• Take active responsibility for agreeing on Resolution
  dates and resolving open queries
  
• Participate in identifying areas for improvement / best
  practices
  
• Identify and analyse risks and issues for the program
  or project portfolio in conjunction with project managers.
  

Client
Relationship Development and Management

• Build long-term relationships with key stakeholders
  
• Managing stakeholder relationships and communications
  at all stages of the project.
  
• Continuously support the development of our service
  offering and value proposition for the T&C Technology team.
  
• Collaborate with Subject Matter Experts across the
  business to extract required knowledge
  

Must
Have:

• Extensive Implementation / Support experience in SAP
  SuccessFactors Employee Central, Talent Management and Development.
  
• Extensive Data experience in SAP SF and HR IT, People
  Operations.
  
• Good working knowledge of ServiceNow HR Service
  Delivery Module and Employee Centre
  
• Moderate experience as a Human Resource business user,
  or another HR role.
  
• At least 3 implementations of SAP SuccessFactors
  working as a Talent Management (Performance and goals, Succession and
  Learning and Development) lead functional consultant.
  
• Understanding of the unified SuccessFactors solution
  and the touch points with other SF modules (e.g. Learning, Talent,
  Recruiting etc.).
  
• Experience in all aspects of SuccessFactors HCM
  implementation/Continuous Improvement including requirements gathering,
  fit or gap analysis, functional design development, user acceptance
  testing, training and deployment activities
  
• Experience on working with stakeholders on requirements
  and business process definition, Software Development/Systems Integration
  and Application Support
  
• Ability to document and present solutions using various
  methods (people facing, presentations, and demos)
  
• Knowledge of HR business process design and
  development 
  
• Previous consulting experience working with global
  companies / Exposure to Internal project work
  
• Good analytical skills to help our stakeholders to find
  best solutions for their business requirements
  
• Good interpersonal skills, including strong verbal and
  written communication
  
• Able to work under pressure without any supervision,
  and a good team player
  
• Proven ability to work creatively and analytically in a
  problem-solving environment.
  
• Excellent leadership and interpersonal skills.
  
• Planning and coordinating of own and/or team's work
  activities to meet commitments and quality expectations.
  
• Strong communication skills (speaking, writing,
  listening) 
  
• Excellent presentation, communication and negotiation
  skills 
  
• Good knowledge of HCM concepts and HR processes
  
• Employee experience mindset and human centred design
  principles 
  

Here’s
what you’ll need:

Experience,
Expertise and Certification/s:

• SAP SuccessFactors Talent Management module
  
• SAP SuccessFactors Succession and Learning and
  Development
  
• SAP SuccessFactors Employee Central module a plus
  
• Clear understanding of the data elements and structures
  underlying