Care Consultant - North-West

Transform lives, every single day

Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen.

We’re a well-respected not-for-profit that’s been serving society’s most vulnerable for more than 160 years. Each year, we achieve life-changing outcomes for the 40,000+ people who rely on our person-centred support. And now, we’re extending our reach and impact even further.

As a Care Consultant - North-West, you’ll be key to our mission to enrich lives and strengthen communities. Be welcomed into a compassionate, respectful and purpose-driven community where we don’t just talk about values - we live them.

Your opportunity

Full time - North-West Sydney Location

As our Care Consultant - North-West, you will deliver exceptional customer experiences to prospective clients and their families by promptly responding to referrals, conducting expert assessments, and maximising services through collaboration with internal and external stakeholders. By showcasing Anglicare’s unique point of difference, you will drive the growth of Anglicare At Home and support clients to thrive independently.

With integrity and resilience, you will:

• Respond professionally to referrals, assess client needs and goals, and create tailored initial care plans and budgets

• Showcase Anglicare’s services and values to convert leads, meet KPIs, and build trust through a consumer-directed care approach

• Ensure accurate and timely onboarding documentation, smooth handover to care teams, and ongoing stakeholder relationships to enhance growth.

What you’ll bring

You are an empathetic, organised and resilient communicator who builds trust easily and thrives in a fast-paced environment. You bring strong customer service and sales experience in aged care, along with the ability to assess needs and tailor solutions. You also share our organisational values of integrity, justice, compassion and excellence, embedding them in everything you do.

You will also need:

• Diploma in Community Services/Service Coordination or equivalent relevant qualification

• Previous experience in aged care, including comprehensive assessments in home settings

• Knowledge of Home Care Packages/Support at Home and the Aged Care Act

• Proven experience in a sales or customer-facing role with exceptional service delivery

• Demonstrated proficiency in technology and systems

• Current driver’s licence

Ideally, you will also have:

• Experience achieving KPIs in lead management and conversions

• Strong presentation and community networking skills

Why Anglicare?

We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.

At Anglicare, you’ll get the security, stability and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.

On top of that, here are just some of the tangible benefits you will enjoy in a career with us:

• Flexible work options to get the most out of work and life

• Pay less tax on your income and increase your take home pay. With salary packaging, up to $15,900 of your income is tax free.

• Spend up to $2,650 on accommodation, meals and entertainment also tax free with salary packaging.

• Ongoing professional development and leadership training to advance your career

• Exclusive discounts to over 400 retailers

• Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family

Are you ready for a career that means more?

To apply for this role, please click the ‘Apply’ button. All applicants will receive a response.

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.

Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.