Case Manager

Primary Details
Time Type: Full time

Worker Type: Employee

• Location: Brisbane, QLD
• Permanent, full time
• Hybrid role - a mix of in office and work from home

The opportunity

We have an exciting opportunity for a Case Manager to join our QLD Compulsory Third Party (CTP) Claims team. In this role, you'll play a meaningful part in supporting injured people throughout their recovery journey, delivering an exceptional customer experience with empathy, accuracy, and resilience.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.

Your new role

This role centres on providing empathetic, proactive intervention to support an injured person's recovery following a motor vehicle accident. You'll work within our QBE case management model, guiding people through the claims process and collaborating with key external stakeholders, including doctors, treatment providers and solicitors, in a fast-paced and dynamic environment.

• Deliver exceptional customer service that supports people at every stage of their recovery.
• Continue to learn and expand your knowledge by navigating varied and complex situations.
• Build and maintain strong, trust-based relationships with customers throughout their claim.
• Work effectively within a fast-paced, evolving, and collaborative team environment.
• Manage end-to-end claims with the guidance and support of experienced leaders.
• Identify when clinical information is required and develop effective case management strategies aligned with legislation and compliance timeframes.

About you

• Experience in insurance - ideally within claims or personal injury management.
• Customer-focused with a caring, empathetic, and professional phone manner.
• Resilient, decisive, and confident in managing challenges with sound judgement.
• Skilled in developing solutions and creating actionable plans to support recovery outcomes.
• Strong ability to prioritise and manage competing demands effectively.
• Comfortable working in a dynamic environment and engaging with diverse stakeholders.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks' gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here .

Rewards & Recognition

We value our employee's experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here .

Apply now and let's make it happen!"

If you're looking for a career that combines your expertise and your empathy, click Apply today.

Your career. At the heart of it.

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]

Skills:
Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder Management

Application Close Date: 13/02/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.