Case Manager

Position Title: Case Manager - Ashmore

Location: Ashmore Status: Permanent, Full‑Time (Site‑Based) Classification: SCHADS – Crisis Level 2 / Community Level 4

Why this role matters

The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services.

About the Role

Step into a role where you can genuinely change lives. As a Case Manager with The Salvation Army, you’ll provide person‑centred support across both community and residential settings, helping individuals achieve housing stability, strengthen social connections, and build the confidence and capability to sustain long‑term independence.

You’ll draw on trauma‑informed, strengths‑based and resilience‑focused practices, working collaboratively with a passionate team to deliver services that reflect our mission, values and commitment to social justice.

How You’ll Make an Impact

• Deliver high‑quality case management aligned with TSA models and best‑practice standards
• Conduct comprehensive assessments that identify needs, risks and vulnerabilities
• Provide ongoing evaluation of client circumstances from intake through to exit
• Develop collaborative, goal‑focused case plans that address barriers and support meaningful progress
• Implement case plans with active client participation and empowerment
• Support clients to access services, build community connections and receive advocacy where needed

What You Will Bring

• A degree in Social Work, Welfare, Community Development or a related discipline OR extensive sector experience with strong case management capability
• Demonstrated experience in client assessment and case management within a social services environment
• A current QLD Working With Children Check (Blue Card)
• Current First Aid Certificate (preferred)
• A valid Driver’s Licence

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: 

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

How to apply

Are you ready to make a difference and help individuals rebuild their lives? Please submit your resume and cover letter detailing your alignment with the role's requirements.   Together, we can create lasting change and build a more inclusive and compassionate community.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration