Case Manager

Primary Details
Time Type: Full time

Worker Type: Employee

Please see more information about QBE careers here Careers

• Location: Darwin, NT
• Permanent, full time position

The opportunity

We currently have a permanent full-time opportunity to join our Workers Compensation Claims team as a Case Manager, where you'll play a key role in delivering high-quality claims management by assessing coverage, investigating matters thoroughly, and resolving cases effectively. You'll bring a strong customer focus, attention to detail, and the ability to maintain high standards through change, paired with the resilience and professionalism needed to support our customers when challenges arise.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.

Your new role

• Engage with stakeholders through case conferencing, claims reviews, and on-site visits.
• Adhere to required timeframes, comply with all legislative codes and company policies, and ensure accurate claim information is recorded in our database.
• Provide guidance, support and clear communication to injured people throughout their claim.
• Build and maintain strong, professional relationships with customers.
• Thrive in a fast-paced, dynamic work environment.
• Manage your client portfolio end-to-end, applying strong customer service and sound decision-making to achieve return-to-work outcomes.

About you

• A highly empathetic customer approach, with the ability to remain calm and professional when processing claims.
• An engaging and courteous phone manner, including the ability to talk and type at the same time.
• Strong rapport-building skills and the capability to provide timely solutions and recommendations to diverse customers.
• Resilience, with the ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Confident computer and numeracy skills, with the ability to learn new systems quickly.
• Previous experience in customer service, administration, or operational roles; knowledge of general insurance, claims, or relevant legislation is highly advantageous but not essential.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks' gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here .

Rewards & Recognition

We value our employee's experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here .

Apply now and let's make it happen!"

If you're looking for a career that combines your expertise and your empathy, click Apply today.

Your career. At the heart of it.

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]

Skills:
Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder Management

Application Close Date: 05/03/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.