Why this role matters

Everyone deserves to feel safe, seen, and supported — yet many people in Alice Springs are navigating life without a stable place to call home. The Street to Home program provides assertive outreach to people sleeping rough or experiencing deep instability, offering connection, practical support, and a pathway toward safety and hope.

This role is about meeting people where they are, without judgement, and helping them take steps toward a more stable and connected future. If you’re someone who finds purpose in human stories, in showing up with compassion, and in helping people rebuild their lives, this work will feel deeply meaningful.

About the role

As a Case Manager in the Street to Home team, you will support people facing complex challenges including homelessness, trauma, substance use, mental health concerns, and social disconnection. Your work will be relational and hands-on — engaging with participants through assertive outreach and in community settings across Alice Springs.

You will build trust, develop case plans collaboratively, and support participants to access health and community services, strengthen life skills, and work toward sustainable housing. You will work closely with the Team Leader, internal programs, and local service providers to ensure coordinated, culturally safe support.

This is a full-time, permanent role based in Alice Springs, with salary and conditions aligned to SCHADS Level 4.

How you will make an impact

• Build genuine, trusting relationships through consistent, respectful, culturally safe engagement

• Support participants to identify their goals and take steps toward stability, safety, and housing

• Undertake intake and assessment conversations that honour each person’s story and strengths

• Develop case plans that reflect participants’ priorities and support access to health, housing, and community services

• Walk alongside participants as they attend appointments, build life skills, and reconnect with community and culture

• Maintain accurate, respectful records that support continuity of care

• Respond with flexibility and compassion as circumstances shift

• Work in a culturally respectful way, particularly when supporting Aboriginal people who may have experienced trauma, displacement, or systemic disadvantage

What you will bring

• Certificate IV in Community Services (or related qualification)

• Experience supporting people in a social services environment

• Case management skills grounded in empathy, structure, and cultural humility

• Experience working with people who may not have English as a first language

• Knowledge of local Aboriginal communities and culture

• NT Driver’s Licence

What we offer

Working in Alice Springs is deeply meaningful — and the organisation supports you with:

• SCHADS Level 4 – Above Award conditions (up to 10%)

• Remote Area Housing Benefit for eligible employees (up to $31,800 tax-free)

• Relocation assistance of up to $5,000 for eligible applicants

• Generous paid parental leave (12 weeks primary, 2 weeks secondary)

• Purchased Leave Scheme (up to 8 weeks)

• Five days paid leave each year to experience other programs or activities

• Flexible working arrangements

• Access to the Employee Assistance Program and wellbeing supports

• Ongoing training and development to help you grow in your role

• A purpose-driven career where your work genuinely changes lives in the NT

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration