Case Manager (Dental) - WA - Urgent Hiring

The Company 

MDA National is a not-for-profit doctor's mutual, also known as an MDO (Medical Defense Organisation). We exist solely to protect our members at every stage of their career and promote good medical practice throughout Australia. We have been supporting medical practitioners to keep on practicing with confidence since 1925. Remaining true to our 'doctors for doctors' ethos, we are owned and governed by doctors, caring for the wellbeing and interests of doctors. 

We take pride in a workplace culture focused on people, collaborative relationships, and continuous improvement. With our commitment to personal growth and development, great leaders, and passion for excellent member service, we provide an environment which encourages you to be the best version of yourself.

The Role

Due to the nature of this role we would be looking for someone with a legal background.

Our Dental Case Managers exist to provide Dento-legal advice, support and risk management services to members of MDA National. The key function of the role is the provision of prompt, accurate and empathic dento-legal advice and assistance to members.

Reporting directly to the Manager, Cases & Investigations, this role will include (but not be limited to) the following:

• Case Management advice
• Report preparation and presentations for use at or by:

- Board

- Senior Management

- Reinsurers

- Our Dental partners

• File Management –in accordance with protocols and in line with corporate strategy.
• Ensure that the MDANI claims protocols reflect best practice to optimise claims outcomes.
• Work closely with the Dental partners to provide quality advice and support to Dental Practitioners to optimise case outcomes, promote good practice and reduce dento-legal risk.
• Manage performance of external legal and clinical providers and continuously review value.
• Ensuring the dento-legal consultants are aware of their role in the Dental case management protocol and related requirements or obligations
• Ensure there is good visibility of Dental cases within MDANI
• Gaining insights from the Dental case experience to assist in the development of quality education materials and programs for the Dental Insureds
• Reporting on claims trends and experience

Skills & Experience

• An experienced Dento-legal claims manager including thorough knowledge of the Australian legal system as it applies to Dento-legal indemnity cases
• Awareness of the Australian legal system and knowledge of the fundamental jurisdictional differences as they relate to Dento-legal cases
• Decision maker
• Negotiator and influencer
• Interpersonal – ability to relate to a wide range of people

- Insureds – particularly at times of difficulty

- Members of various professions

- Staff from other offices/divisions

- Members of Committees/Board

• Superior level of oral and written communication skills

Desired Qualifications

• Legal qualifications preferred
• Significant experience in a claims management
• Technical- skilled in managing Dento-legal claims
• Knowledge of Australian insurance law and the regulatory framework desirable
• Analytical – claims analysis, cause analysis

What's on offer?

• Attractive remuneration.
• Fantastic opportunity to join a well-established organisation with an outstanding team culture.
• Contemporary approach to staff development.
• Commitment to flexible working including a hybrid working environment.
• West Perth Office Location close to public transport links and public parking options.
• 24/7 access to Employee Assistance Program.
• HBF health insurance discount option.
• Generous health & wellbeing allowance in addition to salary package.
• Income protection insurance.
• 5 MDAN Additional Leave days per annum.
• Up to 10 weeks Paid Parental Leave.
• Opportunity to purchase 2 weeks additional leave per year.

How to Apply

Please click the ‘Apply’ button and upload a copy of your CV.

Please also endeavour to include a cover letter as we are interested in getting to know as much about you as we can via your application!

For further information on MDA National’s work, culture and values, please visit:

Our website: https://www.mdanational.com.au/

Our social media: https://www.linkedin.com/company/118617/

To obtain a copy of the position description or to speak about this role in greater detail, please contact Mona Mitra or Nick Prest via email at [email protected].