Case Officer

Why join Youturn?

• Flexibility: Enjoy work-life balance with flexibility for negotiating start/finish times, tailoring your career to your lifestyle! 
• Benefits & Leave: Recharge with 5-days of pro-rata paid wellness leave each year and enjoy additional benefits including corporate fitness discounts.  Gain access to a wide range of exclusive offers across various retailers through our partnership with Rewards Gateway!  Unlock 12-weeks paid parental leave benefits after just one year of dedicated service.  
• Salary Packaging: Maximise your income by increasing your take home pay with an annual salary commencing at $110,979 plus 11% Superannuation, plus a generous $15,900 salary package and annual leave loading! 
• Culture & Values: Supporting young people in their time of need, is at the heart of what we do at Youturn.  Our organisational culture is built on trusting relationships that are meaningful and inclusive. We listen to understand, we embrace diversity and we offer a safe space free from judgement.  
  To ensure our young people receive individualised support, we invest in team members who embody our values to foster a collaborative culture of excellence.

Youturn is a not-for-profit organisation proud of our heritage and the broad range of programs and services we offer the community. Youturn provides a range of services which deliver on our mission to support people in their time of need to live a healthy and meaningful life. Through the work we do, our organisation supports people to:

• Secure a safe and affordable place to live.
• Flourish and experience high mental wellbeing.

You'll find out more about Youturn at youturn.org.au 

The Opportunity

As a Case Officer, you will work directly with clients that are experiencing multiple and/or complex needs, who may have children, who may be experiencing homelessness and/or may be in the care of the child protection system. You will be required to undertake referrals and assessments, develop, assess and review support and case plans and work directly with clients.

You will be required to deliver supports to increase life skill development, which may include parenting support, through tailored interventions to assist clients to build their own skills to keep themselves and their families safe and free from harm. You will work collaboratively with Support Workers, service providers and internal/external stakeholders, in order to provide the best possible outcomes for the clients.

Please respond to each of the following criteria in your cover letter: 

Essential Requirements

• Tertiary qualifications and/or relevant equivalent experience.
• Extensive experience in Social Housing and/or delivering crisis accommodation programs including an understanding of asset management procedures. 
• Knowledge and understanding of the principles of client centred case management and demonstrated ability in applying such principles.
• Knowledge of issues facing young people who are homeless and / or facing severe barriers to achieving stability and security in their personal lives. 
• Demonstrated understanding of community based service delivery models, including client case management practices.
• An ability to interpret and understand Government legislation, and specifically an understanding of relevant legislation, policies and practices that impact on service development and delivery. This includes knowledge of the child protection system. 
• Knowledge of, or the ability to acquire, local community support services and networks. 
   

Other Requirements

• Successful applicants will also need to hold a ‘C’ class Open driver licence, State Working with Children Check and hold, or be eligible to apply for, a Licensed Care Suitability Check issued by the QLD Department of Child Safety, Youth Justice and Multicultural Affairs. 
• Youturn requires all its workplace participants to be fully vaccinated against COVID-19 with an approved COVID-19 vaccine, according to up-to-date health advice from the Therapeutic Goods Administration (TGA) or a State or Federal Government; or provide a valid exemption certificate.

Mission & Values

Supporting young people in their time of need, is at the heart of what we do at Youturn.  Our organisational culture is built on trusting relationships that are meaningful and inclusive. We listen to understand, we embrace diversity and we offer a safe space free from judgement.  

To ensure our young people receive individualised support, we invest in team members who embody our values to foster a collaborative culture of excellence.

For everyone who shares our passion
We encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability.  

We’d love to meet you!
If you have the skills, experience and passion to fit our team, please take the next step and submit your resume and cover letter that includes individual responses to the Essential Requirements listed above.

Please note that shortlisted candidates will be interviewed as applications are received.