Case Officer - Tele Services (FT & Hybrid)

Unified Healthcare Group (UHG) is looking for a customer focused person with excellent verbal communication skills and is organised and self-motivated to support our tele-based service delivery team. Hybrid working arrangements available. 

About UHG.

UHG’s purpose is to make it easier for Businesses and Healthcare Providers to transact effectively and share medical information to achieve best in market outcomes. Enabled by medEbridge®, we provide secure online access to a national marketplace of GP’s, Specialists, Nurses, Allied Health Professionals and more. Our customers connect easily with health practitioners using this platform to access information quickly to make informed decisions and improve outcomes for their clients who have suffered personal injuries such as road or workplace accidents.

What You Will Be Doing

This role is responsible for liaising with Medical Practices, Nurse Practice Managers and Medical Receptionists to schedule tele based appointments with GPs and help facilitate the timely return of medical information.

 

Key Responsibilities include, but are not limited to:

• Managing a caseload, actioning task, and writing accurate and detailed case notes to capture actions completed on cases via an online case management platform (medEbridge).
• Making outbound calls liaising with medical clinics to secure tele based appointment bookings with GPs.
• Receiving inbound calls from medical clinics and key stakeholders, including customers and their clients.
• Assisting with enquiries and resolving queries.
• Managing the tele interview appointment calendar and the tele email inbox.

What You Should Have

• 2+ years’ experience in a call centre or case management environment (preferred)
• Exceptional written and verbal communication skills
• Demonstrated capacity to build a rapport on the phone; sound influencing and negotiation skills
• Sound IT skills, capacity to learn and master new systems
• Ability to work autonomously and as part of a team

Be part of the MedHealth group, where our core values are shaped by what matters most to our people and how we deliver meaningful services. Head to www.medhealth.com.au for further details.

The benefits we offer:

• Employee initiatives for health insurance, fitness and travel perks
• Exclusive employment discount program
• Health, Wellness & Financial wellbeing
• Hybrid working arrangements
• Novated leasing and specified salary sacrificing 
• Paid parental leave (criteria applies)
• Purchased leave
• Hybrid working arrangements
• Close to public transport

Our culture is ALIVE - whether it be our virtual catch ups, company lunches, town hall meetings or after-work drinks - we're always up to something fun! Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need. 

A full position description is available upon request from HR on [email protected]

** We will not be able to support international applicants for this role. 

#UHG

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.