Case Worker

AOD Case Worker – Gold Coast
Department: Social Mission – Alcohol & Other Drugs
Location: Fairhaven Qld
Salary: SCHADS Level 4 
Status: Permanent | Full Time

As an AOD Case Worker, you’ll play a meaningful part in supporting individuals on their recovery journey. You’ll provide intensive, person‑centred case management to people experiencing alcohol and other drug challenges.

Why this role matters

The Salvation Army (Salvos) is one of Australia’s largest providers of alcohol and other drug (AOD) programs including withdrawal management, residential and non-residential rehabilitation, and harm reduction programs. Salvos services go beyond addressing the core issues and challenges associated with problematic substance abuse and provide participants a place of hope, compassion, and dignity to recover safely.

Key Responsibilities

Client Support & Case Management

• Build effective, empowering relationships that support participants to make independent, positive choices.
• Conduct holistic, person‑centred screening and assessments, including identification of co‑occurring issues and referral to specialist services (e.g., psychologists, mental health).
• Consider and support participants’ spiritual wellbeing in line with the TSA AOD Spirituality Framework.
• Set, record, and monitor participant goals, providing regular feedback on progress.
• Deliver coordinated care through advocacy, collaboration, and networking with external services.
• Apply evidence‑based AOD interventions such as CBT, ACT, Mindfulness, Motivational Interviewing, and Relapse Prevention.
• Facilitate bio‑psycho‑social education groups, including the ‘Foundations’ program.
• Support engagement with TSA programs such as chaplaincy, financial counselling, employment services, volunteering, and community activities.
• Provide spiritual support where appropriate, including referral to Chaplains and facilitating access to participants’ chosen spiritual practices.
• Conduct risk assessments using approved tools.
• Respond effectively to critical incidents and security concerns.
• Maintain accurate, high‑quality participant records and data in line with TSA standards and procedures.

Qualifications & Experience

Required / Preferred

• Certificate IV in AOD (preferred), or relevant qualifications with industry experience.
• Candidates with substantial experience and currently enrolled in a Cert IV AOD may also be considered.
• Working With Children Check (as required).
• Current Driver’s Licence.

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: 

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.
 

How to apply

Are you ready to make a difference and help individuals rebuild their lives? Please submit your resume and cover letter detailing your alignment with the role's requirements.   Together, we can create lasting change and build a more inclusive and compassionate community.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration