Case Worker

• Permanent Full Time and Part Time
• Location: Surry Hills, NSW
• Salary: $39.5/hour + Super + Salary Packaging
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your opportunity

Working within Mission Australia’s values and recovery-oriented approach, this role focuses on building trusting relationships, supporting clients to achieve their goals, and helping them access the services and resources needed to strengthen independence and wellbeing.

Missionbeat provides rapid-response crisis intervention, street outreach, and welfare support to people experiencing or at risk of homelessness across Sydney. Through mobile patrols, welfare checks, material aid, referrals, and connections to essential services such as healthcare and housing, Missionbeat acts as a key access point helping vulnerable people navigate available supports. As an outreach case worker, you will provide rapid on-street support, conduct client assessments, develop individualised support plans, undertake assertive outreach activities, and connect clients with appropriate community and support services. You will work collaboratively with clients, internal teams, external agencies, and community partners to improve outcomes and support clients on their recovery journey.

The role requires strong communication skills, professional judgement, confidentiality, and the ability to engage respectfully with people from diverse backgrounds. You will also contribute to program activities, community engagement, reporting, and maintaining accurate client records to ensure high-quality service delivery.

We are currently recruiting for multiple full-time and part-time position:

Full Time: Monday to Friday; 9am to 5pm

Full Time: Monday to Friday – 1 pm to 9 pm

Part Time Shifts: Monday, Tuesday, Wednesday from 3 pm to 9 pm, Saturday from 10 am to 6 pm.

Part time shifts from Wednesday to Friday from 3 pm and 9 pm and Saturday from 10 am to 6 pm.

Your key responsibilities will be to:

• Conducting outreach, assessments, registrations, and referrals to appropriate services
• Supporting clients to build independence and transition into sustainable supports
• Building effective relationships with clients, community organisations, government agencies, and service providers
• Maintaining accurate case notes, reports, documentation, and client records
• Participating in team meetings, training, community activities, and program improvements

Requirements for success

• Relevant qualifications and experience in community services, mental health, or a related field
• Experience supporting clients with complex needs
• Strong communication, engagement, and active listening skills
• Ability to work collaboratively with internal and external stakeholders
• Sound administration and computer skills, including Microsoft Office and client management systems
• A positive, respectful, and person-centred approach that recognises people’s strengths and capacity for growth
• Strong knowledge of recovery frameworks, mental health systems, and psychosocial rehabilitation
• Valid full driver’s license

Before starting work with us, you will need to undertake a national police history check, qualifications, WWCC and referee checks.

Your benefits

• Rewarding Work- every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities 
• Opportunity to purchase additional annual leave 
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our Culture  

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.  

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]  

Find out more about a career with Mission Australia. 

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you