Casual LibraryMuseum Customer Service Officer

DIRECTORATE:
Business, Growth & Community

CLASSIFICATION:
Grade B

SALARY:
$43.88 to $50.90 per hour plus 12% employer contribution to superannuation
(includes 25% loading in lieu of all leave entitlements)

REPORTING TO:
Coordinator Customer Service LibraryMuseum and Lavington Library Coordinator

EMPLOYMENT TYPE:
Casual

THE POSITION:
To assist in the provision of customer service of a high standard for all potential patrons of AlburyCity's cultural services. 

KEY RESPONSIBILITIES:

• Undertake circulation and reception desk duties and assist in the day-to-day activities of AlburyCity's cultural facilities, including Albury LibraryMuseum and Lavington Library. 
• Provide information, orientation and retail assistance at the Albury LibraryMuseum and Lavington Library.
• Assist in the provision of services and programs to meet the needs of adults, young adults, children and special needs groups.
• Assist in library and museum collection related tasks. 
• Perform other tasks or duties as directed by the Supervisor which are within the limits of the employee's skill, competence and training.
• Observe requirements of the WHS Legislation, relevant to the job and adhere to AlburyCity Policies and Procedures regarding WHS.
• Observe appropriate AlburyCity Policies and Procedures regarding day to day operations including Equal Employment Opportunity policies, AlburyCity's Dress Code and Standards Policy and AlburyCity's Code of Conduct.

KEY RELATIONSHIPS:

Internal

• Our People

External

• Our Community
• Cultural Services Clients
• Community Groups and Agencies
• Cultural Services Supplier and Contractors

EMPLOYMENT CONDITIONS:

• Based on a 35 hour week, working on a casual basis, with actual days and times to be negotiated with the supervisor, with no RDO. 
• This position requires you to wear a compulsory uniform as per AlburyCity’s Our People Dress Code Standards. Our People are required to present a smart and professional image to the public at all times including when in public and when working remotely.
• This position involves working both indoor and outdoor, along with computer work. The position requires a moderate level of aerobic and physical fitness to undertake regular physical activities such as walking, lifting, pulling, pushing along with the capacity to maintain normal manual handling tasks across the work day - depending on the nature of the tasks undertaken. Appropriate WHS standards will be applied for all manual handing activity. A full functional and medical assessment is required for this position. 
• This position requires evidence of a current Australian National Police Check.
• This position is subject to alcohol and other drug testing.
• This position is located at both the Albury LibraryMuseum and Lavington Library as required, with occasional visits to external sites/depots and AlburyCity Administration Building as required.

ESSENTIAL CRITERIA:

• Certificate in Library and Information Services or related discipline or relevant experience

DESIREABLE CRITERIA:

• Class C (standard) Driver's Licence

SPECIALIST KNOWLEDGE AND SKILLS:

• Developing skills in information and reader assistance provision
• Developing skills in collection management processes, such as acquisitions, collection maintenance and cataloguing
• Ability to adhere to AlburyCity's policies and procedures 
• Understanding of AlburyCity's library procedures and management systems
• Ability to develop and maintain basic technology troubleshooting skills and provide assistance, education and advice on technology
• Assist in the education of clients to obtain the best possible use of AlburyCity's resources, facilities and services