CFC Operations Manager WA/NT

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

Are you an experienced Warehouse Manager with a passion for Operational and Leadership Excellence?

Are you keen to further your Distribution, Fulfilment and Operational career in a world-class semi-automatic facility with a great team and 100+ AMR Robots?

If this is you – then we would love to hear from you!

This exciting opportunity drives the fulfilment and delivery operations within Officeworks’ state-of-the-art semi-automated Customer Fulfilment Centre (CFC) for WA and NT, based at Perth airport. Our CFC Operations Manager ensures accurate and consistent order fulfilment and delivery for all Officeworks' customers and store operations.

Supporting our State Supply Chain Manager for WA & NT, this key role will manage all aspects of the CFC including Safety, People, Service, Productivity, and Cost. The CFC Operations Manager leads, supports, and develops the CFC Team Leaders to achieve success in their own teams and as a whole CFC. The CFC Operations Manager’s accountability covers all key departmental operations including Receiving, Replenishment, Picking, X-Dock, Despatch, Inventory, and Customer Service.

This pivotal role requires a dynamic people and operations leader who can take an integral seat in our Supply Chain team to develop and drive the retail and ecommerce fulfilment standards. Leading and coaching a CFC Operations team, this position delivers a consultative, collaborative and compliant fulfillment and logistics service to our customers and stores from our Customer Fulfillment Centre.

Building strong relationships with key stakeholders including 3PL service providers and team members across the business to support the delivery of the Officeworks Supply Chain vision, you will drive continuous enhancements in our Operational process, systems and infrastructure.

About you

We are looking for someone who:

• Brings proven experience of successfully running a medium to large CFC, DC, or warehousing facility


• Is focussed on achieving operational, safety, and leadership excellence


• Genuinely loves leading and developing their team to achieve personal and company success


• Strives to achieve customer service excellence by running effective and efficient operations


• Demonstrates strong communication and influence skills to keep your teams engaged and inspired on our continued journey towards excellence


• Naturally builds meaningful and genuine relationships with your team and all other stakeholders

#LI-HYBRID #LI-KM1

Our culture

If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us!  We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:

• We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs. 


• Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.


• Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.


• Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family


• We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs


• OurFlexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia


• Take advantage of outstanding learning and development programs to support your career growth


• Explore fantastic career opportunities across the broader Wesfarmers Group.

At Officeworks, we operate best when our team represents the communities we serve.  We proudly commit to providing a safe and supportive work environment for our team.  We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.