Change Partner

• Act as Strategic Partner to Operations Senior Leadership


• Flexible on location with some travel required


• Permanent, full-time


• $160-170K plus 15.4% super

Want to improve the lives of Australians, no matter who they are? 

Join us and build a career and future you’ll be proud of.

It matters more at Hearing Australia

Hearing Australia is a trusted leader in our field. Working across the country, we exist to support and empower people through hearing health when and where they need it.

Your opportunity

As Change Partner you’ll be reporting to the Chief Operating Officer, and work alongside our Executive Team, General Managers, Centre Managers and Department Leads.   You will act as a strategic partner to the Operations Senior Leadership Team, driving operational readiness and ensuring that change initiatives deliver measurable and sustainable business benefits.

Here’s how you’ll do it:

• Lead the development and execution of change initiatives including change strategies, change plans, stakeholder analysis, and business readiness across all operations. 

• Define, maintain, and assure the quality of change management standards, tools, and approaches used across Operations led initiatives. 

• Assess cumulative change impact and advise leaders on change sequencing, trade-offs, and deferrals where capacity or readiness constraints exist. 

• Develop and implement strategies to ensure long-term sustainability of change.


• Conduct analysis to identify gaps and implement reinforcement plans. 

• Lead and drive communications strategies for change initiatives and ensure communications reflect initiative interdependencies and the organisational change narrative. 

• Develop and execute effecting transition plans across all national initiatives. implementation playbooks and tools to standardise rollout 

• Identify opportunities to improve change capability, process efficiency and stakeholder experience. 

What you’ll bring

We believe the successful candidate will have a proven track record of ensuring change is effectively governed, well communicated, and consistently embedded across our Operations team. You will support leaders at all levels to drive adoption and sustain new ways of working.

• Relevant tertiary qualifications in business, change management, communications, or related discipline. 

• Demonstrated experience in change management, including strong understanding of change principles and methodologies.  

• Strong influencing skills and ability to engage senior stakeholders.  

• Excellent facilitation skills and ability to build alignment across diverse audiences.  

• Commercially savvy with the ability to anticipate customer and operational impacts.  

• Excellent written and verbal communication skills with the ability to simplify complexity.  

• Experience working in multisite or distributed operational environments (preferred). 

Why Hearing Australia?

There’s so much to love about a role with us. But our people say there’s three things that set us and their careers apart. They’re about:

● How we do what we do: Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. At Hearing Australia, you’ll know you’re making a contribution that really means something

● Who we work with: Here, you’ll support and empower clients of all backgrounds. That’s what drives our teams and what makes them so special

● Where we’re going next: As our industry evolves, we’re committed to learning and improving what we do and how we do it and building an organisation where everyone can thrive.

What does that mean for you?

As Change Partner, you’ll know that every day, your work is helping children and adults who need us. Just ask Sandeep, one of our IT professionals about why they choose to work with us:

“The work we do in helping people hear sound again and for the very first time is quite inspirational. Everything we do here is purpose-driven.”

You’ll also enjoy a range of benefits, including:

• Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs)


• Paid parental leave

• Attractive salary package includes a generous 15.4% superannuation 


• Flexible work arrangement opportunities to support work, personal and family commitments

Let’s create the gold standard of hearing care

We will require the successful candidate to be willing to have a Police Check conducted (we pay), a current driver’s licence and must have rights to work in Australia.

Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We are passionate about building a diverse and inclusive culture from within.

We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply.

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.