Channel Partner Executive (12-month contract)

THIS IS A FIXED-TERM CONTRACT ROLE: 1st JUNE 2026 - 30th JUNE 2027

The Channel Partner Executive is responsible for building and maintaining strong relationships with HSI partners, overseeing partner enablement to ensure their success and managing partner performance (sales and renewal).  

This role requires excellent communication and business acumen, a strong understanding of product capability and solution based selling expertise

In order to be successful, the CPE needs to excel at internal and external stakeholder engagement, identify and mitigate retention risk and have a solid understanding of HSI products and sales process.

• Develop and maintain strong relationships with partners, and work closely with them to achieve mutual goals (sales and renewal)
• Develop, implement & coordinate channel partner enablement (Onboarding / Training / Marketing)
• Provide support and guidance to partners on product and solution offerings
• Plan and lead partner account meetings
• Develop Partner Success Plans & go to market planning for key Partners
• Create and manage channel partner quotas (sales and renewal)
• Measure and report on the performance of channel partners
• Collaborate with the sales team to align sales and channel partner efforts
• Provide commercial assistance to partner to support pricing discussions, tenders and bids.
• Maintain knowledge of partner contract obligations 
• Maintain partner records on CRM and other tools
• Gather partner/partner customer insights and identify trends and patterns for business improvement
• Oversee partner escalations and work with stakeholders to achieve resolution

KPI’s

·       Annual partner sales quota

·       Annual partner renewal quota

Competencies

·       Driven to support a great partner/customer experience & achieve renewal / upsell quota

·       Ownership of partner portfolio and targets

·       Outstanding communication to build rapport with internal and external stakeholders

·       Resourceful with the ability to work both as part of a team, and autonomously

·       Solution Focused in seeking to understand partner and client objectives and ways HSI can support this

·       Technically savvy in order to provide guidance on HSI systems that meet customer needs

·       Collaboration – the ability to work with multifunctional teams and colleagues to meet HSI (APAC), the teams and the partners requirements

·       Problem Solving – the ability to listen to Colleagues, and Partners and patiently troubleshoot issues using clear and articulate responses.

Qualifications and Experience

·       5 + years’ experience of managing Client / Channel accounts

·       Excellent communication and problem-solving skills

·       Have an interest in technology and master new technology easily

·       Experience in a Health, Safety and/or Employee Wellbeing role

·       Experience using HSI systems (*preferrable)

·       Experience with data and reporting tools

·       Experience with Sales Force (or similar CRM)

·       Proficient MS Office applications

• Access to a confidential and free EAP Service (Employee Assistance Program)
• Birthday Bonus Day – A day of paid leave for your birthday!
• Access to FlareHR Employee Benefits & Discounts, including Novated Leasing
• Tuition Reimbursement – We are constantly looking to foster development and growth which is why we support eligible employees with education expenses. 
• Volunteer Leave – We believe in giving back and supporting activities that serve the community which is why our employee’s are entitled to 16 hours of volunteer leave per year to support causes that align with our mission ‘Connection Workplace Safety, Compliance and Employee Development’
• Free Skin Checks & Flu Vaccines
• A flexible and hybrid working environment - with free Coffee and Snacks in the office!
• Office Lunch provided monthly
• A collaborative and supportive team-based environment