Chief Product Owner, Acquire, Activate & Digital

• Opportunity to join BT 


• Established career path and progression opportunities 


• Sydney based

How will I help?

As Chief Product Owner, Acquire, Activate & Digital, you will lead one of BT's core Release Trains and play a critical role in shaping the future of BT's digital and customer experience capabilities. Reporting to the Chief Product Officer, you will be accountable for the strategy, performance and continuous evolution of BT's digital assets, including Panorama Desktop and Mobile App, public digital experiences, onboarding and identity capabilities, and the data and analytics platforms that support them.

Leading cross-functional teams across Product, Technology, Delivery, Data, Risk and Operations, you will drive customer, commercial, strategic and risk outcomes across BT's acquisition, activation and digital journeys. You will ensure prioritisation and investment decisions are evidence-based, value-driven and aligned to customer, adviser and business needs.

Working closely with senior leaders across BT and the broader Westpac Group, you will help strengthen BT's digital proposition, accelerate acquisition and activation outcomes, and deliver seamless end-to-end experiences for customers and advisers.

What's the role?

Product, Digital, Data & Design Leadership

• Define and deliver customer, adviser and business outcomes aligned to BT strategy and risk obligations.


• Own the strategy, roadmap and performance of BT's digital, onboarding and data platforms.


• Lead the evolution of acquisition, activation and digital experiences, driving customer-centred outcomes.


• Set design direction and ensure alignment with enterprise standards, accessibility and compliance requirements.

Prioritisation, Roadmap & Value Realisation

• Lead Release Train prioritisation and investment decisions, balancing customer, commercial, technology and risk outcomes.


• Maintain a clear roadmap linked to measurable business and customer outcomes.


• Drive value realisation through OKRs, benefits tracking and outcome-focused delivery.

Risk, Conduct & Governance

• Embed risk, governance and compliance requirements into product decisions and delivery.


• Foster a strong risk culture and effective management of controls, issues and obligations.

Stakeholder Leadership

• Influence and align stakeholders across BT and Westpac Group on priorities, roadmap decisions and strategic outcomes.


• Build strong partnerships across Product, Technology, Distribution, Operations, Risk and Finance.

People Leadership

• Lead and develop high-performing teams, fostering a culture of ownership, collaboration and continuous improvement.


• Coach and develop talent while driving engagement, accountability and performance.

What's in it for me?

This is a highly visible leadership opportunity with exposure across BT and the broader Westpac Group. You'll play a key role in shaping the future of BT Panorama's acquisition, onboarding and digital experiences while driving strategic priorities that directly impact customers, advisers and business performance.

As well as a competitive remuneration package and access to a range of employee benefits, you'll enjoy working with experienced leaders and high-performing teams in an organisation committed to growth, innovation and customer outcomes.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for primary and support carers. This includes support for adoption, surrogacy and foster care arrangements, and we continue to pay your superannuation contributions while you're on parental leave.

What do I need?

• Extensive experience leading product, digital, platform or customer journey functions within financial services or similarly complex organisations.


• Proven ability to define and execute product strategies, roadmaps and customer outcomes at scale.


• Strong understanding of digital customer experiences, onboarding, identity and access management, mobile platforms, customer communications and self-service capabilities.


• Demonstrated experience leading cross-functional teams across Product, Technology, Delivery, Operations, Risk and Compliance.


• Strong commercial acumen, with experience balancing customer, commercial, operational and risk outcomes.


• Exceptional stakeholder management and influencing capability, including experience engaging with Executive stakeholders, Boards and Regulators.


• Proven people leadership experience with a track record of building high-performing teams and developing talent.


• Experience operating in agile, product-led and large-scale transformation environments.


• Tertiary qualifications in Business, Commerce, Finance, Technology or a related discipline.


• RG146 qualification desirable but not essential.

What's it like to work there?

We're building a simpler, stronger bank, one that is focused on helping Australians succeed. For more than 200 years, we've been helping customers, businesses and communities grow and prosper, and we're committed to creating better futures together.

We're proud to be an equal opportunity employer and are committed to creating a diverse, flexible and inclusive workplace. We welcome applications from people of all ages, cultures, abilities, genders and backgrounds, including Aboriginal and Torres Strait Islander peoples.

We support flexible working and encourage experienced candidates seeking workplace flexibility to apply.