Childrens Contact Service Worker

Position

Children’s Contact Service Worker

Team

Family Relationships

Role Classification

SCHADS Award Level 4 

Employment Type/Hours

Part Time, Permanent, 15.2 hours (0.4FTE) 

Location

Frankston and Pakenham, from time to time the incumbent may be requested to work from, or 
be based at, other Family Life sites.

Reports To

Team Leader, Family Relationships 

Effective Date

April 2025

Overview of Program 

The Family Relationships (FR) is a trauma informed program that provides specialised support, supervised children’s contact visits and psychoeducational groups for parents and children where there are Court orders in place. FR supports children to spend time with separated family members in a safe, friendly and neutral environment.
The program aims to assist families to move from high levels of conflict around their post separation parenting arrangements, to insightful, sensitive and competent parenting, always focusing on their children. 

Position Objective

The Family Relationships Children’s Contact Worker provides trauma-informed, evidence-based support to separated families who are engaged in high level conflict to effectively manage their parenting arrangements and understand the impact of conflict on their children.

Key Responsibilities

The key responsibilities include but are not limited to:

• Facilitating supervised visits and changeovers with children and their families.


• Ensuring that the needs and safety of the families take priority at all times.


• Conducting on-going risk assessments and developing safety plans where appropriate.


• Conducting professional assessments and ongoing service provision with separated families in terms of their court directed orders.


• Fostering positive relationships with the children, families and relevant program Stakeholders


• Maintaining professional documentation and administrative systems according to program and legislative requirements, including CCS observational reports.


• Delivering services to quality standards, complying with relevant legislation and contractual requirements.


• Liaising with internal/external stakeholders pertaining to referral intakes and ongoing work with families.


• Remaining abreast of professional trends and literature relevant to family transitions and service intervention and support strategies. Meeting KPI’s for research, evaluation data and surveys.


• Compliance with the organisation’s Program Planning and Evaluation Framework.


• Assisting with the promotion and delivery of programs as required.

Key Selection Criteria

1. Bachelor qualifications in Social Work, Family Therapy, Psychology or similar Human Services qualifications.


2. Eligible for membership of AASW, AAFT, APS or PACFA member associations.


3. Demonstrated experience with separation, family law, mental health, sexual abuse, alcohol and other drugs and family violence issues.


4. Demonstrated experience working within a multidisciplinary team to provide a high level of performance and innovation.


5. Demonstrated ability in undertaking assessments and working effectively with parents and children who have experienced high levels of conflict.


6. Experience in working with and understanding of developmental and therapeutic needs of children who have experienced trauma, abuse and neglect.


7. Ability to respond to challenging behaviours and an understanding of the origins of these behaviours when working with children including trauma and attachment.


8. Demonstrated conflict resolution skills.


9. Knowledge and experience applying Systems Theory.


10. Demonstrated organisational and administration skills, including report writing with the ability to manage and prioritise workload in a timely, efficient manner.


11. Information technology skills, including proficiency in Microsoft Office suite, Google Suite, online video platforms and client management systems.


12. Flexibility around working across all our CCS service locations.


13. Regular availability for weekend shifts as per roster