City Campus Services and Operations Officer

Position Details

• Full-Time | Fixed Term (December 2026)

• Higher Education Officer 5 | $82,657 - $91,222 p.a. 

• Location: Flinders City Campus / Kaurna Country

• View Position Description

About the Role

Flinders University is seeking a proactive and motivated individual to join us as City Campus Services and Operations Officer. This new role is central in supporting the smooth operation of the City Campus, including playing a key role in supporting key campus governance committees, along with supporting campus operations, maintaining consumables and facilities, coordinating ad-hoc teaching space bookings, coordinating maintenance requests, and assisting with events and campus activations.

This role is a balance of campus operational support while providing reliable backup support for frontline student services, offering high quality customer service and warm referrals when needed.

This is a great opportunity for someone who thrives amongst a high performing team, enjoys problem solving, staying organised, improving processes and contributing to a positive and vibrant campus.  

Some key responsibilities include:

• Providing a range of operational support services to ensure the smooth, day-to-day functioning of the City Campus.

• Supporting high quality frontline customer service to a wide variety of stakeholders including future students, current students, staff, industry and external visitors, ensuring timely and effective resolution of enquiries as the primary focus of all activities.

• Providing a range of event support services within a matrix structure to ensure the timely and effective management of events and related logistics.

• Providing administrative and operational support to key City Campus governance committees including preparing agendas and minutes, scheduling meetings, distributing documentation and assisting with follow-up actions.

The incumbent may be required to work within the City Campus hours of operation, these being Monday to Friday, 8am to 8pm. Hours worked may be undertaken on a rostered arrangement.

About You

As the City Campus Services and Operations Officer, you will have experience in a high-volume, fast paced, demanding frontline service and/or administrative environment. You are a proactive individual, taking the initiative and actively seeking to improve processes and procedures to elevate our campus and overall customer experience. You will be a reliable, supportive and adaptable team player who can build positive relationships with diverse stakeholders, and handle challenges with professionalism. You have excellent interpersonal and communication skills, with the ability to manage competing priorities, and work both independently and collaboratively.

About Flinders City Campus

Located at the heart of Adelaide’s most vibrant and connected cultural hub, Flinders City Campus at Festival Plaza is a collaborative, state-of-the-art campus delivering the optimal learning experience. Our campus provides greater connection for education and research partnerships and innovative curriculum opportunities that extend far beyond traditional study.

We are passionate about collaborating with staff and students across the University to develop, improve, and implement communication, orientation, engagement, and retention activities that help students achieve success at Flinders. Our mission is to help students feel welcomed, supported, and empowered with confidence to succeed at University. To learn more about why Flinders is a great place to work, please click here.
 

Life at Flinders

We're transforming and investing in people and facilities to create contemporary, stimulating, and satisfying learning and work environments that reflect our core values of excellence, innovation, courage, and integrity. Flinders is refocusing its strategic priorities with the aim of elevating its performance to be a top ten Australian university, and amongst the top 1% in the world.

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them.

So, why work at Flinders?

• 17% Superannuation + salary packaging options

• Our commitment to wellbeing through our Thriving@Flinders initiative

• Wide range of professional development activities and services, including exclusive staff study offers 

• We embrace diversity and promote equity and inclusion for all students and staff, as shown through our three SAGE Cygnet Awards

Our Commitment to Reconciliation and Indigenous Employment

Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples.  We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.

• Please see here for our Reconciliation Action Plan 

• Please see here for our Indigenous Workforce Strategy 

Prescribed Conditions for Employment
 

• A current Nationally Coordinated Criminal History Check which is satisfactory to the University will be required by Flinders University before the successful applicant can commence in this position. A criminal record will not automatically disqualify a candidate from consideration. Each case will be assessed on its individual merits and relevance to the inherent requirements of the role.

How to Apply and Information
 

• You are required to submit a CV, along with a Suitability Statement as a separate document of no more than 2 pages, which addresses 4 of the Position Capabilities listed below from the position description

• High level customer service skills, including the ability to develop, maintain and enhance relationships with a diverse range of stakeholders, and successfully manage difficult customer interactions while contributing to a positive team culture.

• Experience providing administration and/or operational support, with a proactive, solution-focused mindset.

• Effective to well-developed written communication skills with capacity to prepare a variety of documents and respond to enquiries confidentially and autonomously.

• Effective to well-developed organisational and time management skills, with the ability to work both with supervision and independently according to defined priorities to meet deadlines and take initiative as required.

• For more information regarding this position, please contact Thu Trotter

Please note, late applications and applications sent via agencies will not be accepted.

Certification

Applications to be submitted before 10.00pm:

At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.

Flinders. Fearless.