Claims Advisor

NSW CTP Common Law Claims Advisor
Sydney NSW | Permanent Full-Time | Hybrid Working

The Role

At Suncorp, we help people through some of life’s toughest moments. As a Common Law Claims Advisor within our NSW CTP Claims team in Sydney, you’ll be supporting customers through their recovery journey while delivering fair, timely and sustainable claim outcomes.

You’ll manage a portfolio of complex personal injury claims, working closely with customers, solicitors, medical professionals and internal specialists to achieve just and efficient resolutions.

This role is a permanent full-time role based in Sydney and offers a hybrid working environment that supports both collaboration and flexibility.

What You’ll Do

• Manage a portfolio of complex Common Law personal injury claims from start to resolution

• Negotiate pre-proceedings and litigated claims with claimants, solicitors and stakeholders

• Review and interpret medical, financial, rehabilitation and investigative evidence to make sound decisions

• Develop and execute effective claims strategies to achieve timely and cost-effective outcomes

• Attend settlement conferences and hearings as required

• Collaborate with Technical Advisors, Injury Management Advisors and Legal teams

• Ensure compliance with legislation, regulatory requirements and internal procedures

Skills & Experience

• Degree in Law, Business, Commerce, Allied Health or related discipline (desirable)

• Experience in insurance, personal injury, legal, allied health or claims management highly regarded

• Strong customer focus and stakeholder engagement skills

• Excellent written and verbal communication

• Strong negotiation and conflict resolution capability

• Analytical mindset with the ability to interpret complex information and make decisions

Career Growth & Development

We’re committed to helping you build a long-term career. You’ll receive coaching, technical development and mentoring from experienced leaders across our NSW CTP Claims team.

This role offers strong exposure to litigation management, negotiation and strategic claims handling, with pathways into Senior Claims Advisor, Technical Advisor, Injury Management Advisor and leadership roles.

Why Join Us

We offer a flexible hybrid working model that balances collaboration and autonomy. You’ll join a supportive and inclusive team, working on meaningful claims that directly impact customers during important life moments.

What We Offer

• Flexible ways of working: We embrace a hybrid working model, meaning employees can balance their time between working in the office and from home. We also provide a minimum of two days paid flexible leave (and up to four days after three years of service).

• Employee discounts and rewards - exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.

• Purchase additional leave: Maybe you need to take some additional leave? Our people have the option to purchase additional annual leave where required.

• Giving back to communities: Donate to one of our 14 local charity partners or your favourite charity using payroll giving.

• Employee Referral Bonus: We offer a $1000 referral bonus if you introduce a new permanent employee to Suncorp.

• Employee Assistance Program: Provides you and your family with confidential help regarding personal concerns that could affect wellbeing.

About Suncorp

At Suncorp, our purpose is to build futures and protect what matters. We’re committed to supporting customers when they need us most and creating a culture where our people can thrive.

Chase the Sun – Apply Now! 

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.