Claims Advisor

Claims Advisor – Personal Injury Claims

An exciting opportunity is available for a motivated and customer-focused Claims Advisor to join Suncorp’s Personal Injury Claims team.

In this role, you’ll manage a portfolio of personal injury claims while acting as a trusted point of contact for customers throughout their claims journey. You’ll deliver compassionate, timely, and professional support, helping customers feel informed and supported every step of the way. By providing clear guidance and practical solutions, you’ll contribute to positive outcomes, support recovery, and ensure claims are managed in line with relevant requirements.

What you’ll be doing

As a Claims Advisor, you will play a key role in supporting customers through the claims process with empathy and professionalism. Your responsibilities will include:

• Managing inbound customer enquiries and acting as the primary contact for claim-related support. 
• Assisting customers through each stage of the personal injury claims process with clear communication and tailored guidance. 
• Assessing and managing claims from initial lodgement through to resolution, ensuring decisions are accurate, compliant, and delivered within required timeframes. 
• Working collaboratively with internal teams and external stakeholders to achieve positive customer outcomes and support recovery pathways. 
• Maintaining detailed and accurate claim records while ensuring adherence to legislative, regulatory, and company procedures. 

What you’ll bring

• Previous experience in claims management, allied health, legal services, or a related field. 
• Strong analytical and decision-making skills with excellent attention to detail. 
• Excellent verbal and written communication skills. 
• A customer-first approach with the ability to build strong relationships with a variety of stakeholders. 
• Strong organisational skills with the ability to manage competing priorities and work effectively under pressure. 
• Adaptability, resilience, and a mindset focused on continuous improvement. 
• The ability to work collaboratively within a team while also managing tasks independently.

What we can offer you 

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

• Employee discounts and rewards - exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.
• Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
• Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
• Wellness - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

Why you’ll love working with us

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.

Chase the sun, apply online today

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [email protected] for a confidential conversation.