Claims Advocate

About us

Hooker & Heijden are specialists in the recruitment of Insurance Professionals. Our consultants offer career advice and advancement for Brokers, Underwriters, Claims Examiners, Risk Engineers and more. Our clients include Global & Australian/New Zealand Brokerages, Underwriting Agencies and Insurers.

Our Client

As an established brokerage, our client has a strong focus on client service and technical know-how. They are seeking to appoint a Claims Advocate to deal empathetically and efficiently with a portfolio of property claims. 

• Maintaining best practice claims handling performance both in terms of optimal claims outcomes and customer service.
  


• Creating Service Differentiation and market leading service delivery.
  


• Managing a portfolio of property claims.
  

• Demonstrated experience managing property damage claims from lodgement to finalisation.
  


• Understanding and relationship building with partners and other stakeholders.
  


• Liaising with Insurers Builders, Engineers, Assessors, Brokers, Strata Managers, and various internal stakeholders, to achieve the agreed KPIs and service standards.
  


• Ability in the interpretation and application of policy wordings
  


• Experience with claim negotiations, complaint resolution and interpersonal flexibility is a necessity.
  


• Experience in reporting and metrics to ensure service delivery
  


• Experience and confidence with process and procedural documentation, review, and revising as required.
  


• Highly effective communicator (written, verbal, presentation, training).
  

Next Steps

Hooker & Heijden undertake a thorough recruitment process on behalf of our clients and candidates. Please express your interest in this role by submitting your resume via this advertisement. We will contact you to discuss this role, your experience, and other opportunities we may have that are appropriate.

As part of our compliance process we will provide you with a privacy statement and candidate registration form to completed.

Hooker & Heijden and our Clients interview process includes telephone, video and in person interviews. Testing may also be part of the interview process

Please note as part of securing your new position it may be a requirement of employment that you undertake police, bankruptcy, banned register and qualification checks.