Claims & Rehabilitation Advisor

Bolton Clarke Group one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally.  Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

About The Position:

We’re looking for an experienced Claims & Rehabilitation Advisor to manage injuries and support workers’ compensation claims across our Queensland and northern New South Wales portfolio.

In this role, you will support an experienced self-insurance team across our Queensland portfolio, to actively drive recovery from work-related injuries. Pro-active involvement, effective and compassionate communications skills and absolute belief in the Health Benefits of Good Work are integral to the role.  Reporting to the Injury Management Team Leader, you will join an established nationwide workers’ compensation and safety & wellbeing team with exposure to multiple jurisdictions and support from a range of subject matter experts.

Injury Management | Recovery at Work | QLD Self Insurance Legislation


Key activities:

• Pro-actively co-ordinate injury management and return-to-work programs that are tailored, effective, and empowering.
• Work closely with employees, managers, GPs, and treatment providers to ensure a smooth and supportive recovery experience.
• Implement best practice injury management strategies to drive positive outcomes and successful recovery from injury in a timely manner.
• Support the claims process with our self-insured team in Qld and EML in NSW, ensuring timely notification, clear communication, and goal orientated teamwork.
• Provide expert guidance to staff and leaders on legislative requirements, industry updates and best practices.
• Commit to excellent standard of documentation and data entry to meet regulator and compliance expectations.
• Drive continuous improvement in our claims and rehabilitation approach, helping us evolve and enhance our support systems.
• Develop and maintain effective relationships with internal and external stakeholders to promote injury prevention, wellbeing and proactive injury management

About you:

• Return to Work Coordinator Certification or equivalent qualification/experience
• Experience providing advice in workers’ compensation and injury rehabilitation/case management
• Understanding and demonstrated application of legislation for claims and rehabilitation management in Qld
• High level communication and interpersonal skills with the ability to build constructive and effective relationships
• Ability to effectively liaise with and influence stakeholders across all levels of Bolton Clarke
• Proficient in Microsoft Office suite

Importantly, you will mirror our values of Be Kind; Listen; Be Curious; Always safe; and Always together in all aspects of your work.
  

Why Work For Bolton Clarke:

Excellent work/life balance with shifts that suit your personal needs

• A caring team environment with strong clinical and allied health support

• Career progression and development opportunities

• Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free

• Private health insurance and gym discounts

• An Employee Assistance Program for staff and family

Apply Now: Our application process takes 10 minutes to apply, please follow the below link to start your application.

Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.