Claims Compliance Incident Coordinator

With over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”   

 Join RAC Insurance as a Claims Compliance Incident Co-Ordinator, where you'll play a key role in safeguarding our members by ensuring effective risk management. 

Working within cross-functional environments, you will be responsible for coordinating assigned Claims incidents related to regulatory compliance matters and support actions to close-out under the reporting regime to deliver exceptional member experience, compliance, and ongoing improvement. 

What will you be doing?   

• Supporting the coordination of Compliance incident investigation for completeness and accuracy, including root cause analysis and providing recommendations or solutions to prevent further incident occurrence 
• Supporting remediation and rectification activities as required by Incident Owners 
• Supporting and contributing to maturing the risk culture and capability across Insurance
• Consulting with operational teams, Incident Owners, Risk & Compliance and Legal as required 
• Identifying, collating and analysing data for Investigation, remediation and rectification of compliance incidents
• Creating adequate actions to rectify incidents in scope and prevent/reduce recurrence, including but not limited to document, process, coaching, system changes 

About you   

• Strong working knowledge of claims processes, with demonstrated understanding of compliance requirements and legislative obligations
• Experience assessing compliance incidents and determining appropriate remediation or rectification actions
• Proven ability to coordinate and manage multiple remediation and rectification activities simultaneously, ensuring timely and high-quality outcomes
• An understanding of Insurance Contracts Act, Insurance code of practice and other general insurance specific legislation 
• Demonstrated understanding of industry trends, current best practice and quality standards  
• Strong stakeholder management skills, with the ability to influence and drive accountability across teams
• Analytical and problem-solving skills, with the ability to consider critical business needs 
• Proactive project, risk management and problem-solving skills 
• Ability to operate effectively in a values and behaviours based organisation 
• Exposure to compliance, regulations and quality assurance is preferrable along with industry recognised qualifications 

What’s in it for you?   

• A workplace culture where our people feel valued, respected and empowered   
• Work in flexible ways that meet work/life commitments and support wellbeing   
• Be part of a purpose led organisation that gives back to the WA community   
• An environment that values ongoing career development   
• Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services   
• Opportunities for community engagement and corporate volunteering  

Apply online now by sending us your cover letter and CV showcasing what you can bring to the team.   

Applications Close COB Monday 22nd June 2026.

We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.  
  
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