Claims Executive

Company:

Marsh

Description:

We are seeking a talented individual to join our Risksmart Claims Team at Marsh Australia. This role will be based in Sydney office. This is a hybrid role that has a requirement of working at least three days a week in the office.

Risksmart is part of the Marsh Group of Companies, and we pride ourselves on a holistic approach in claims, offering coverage advice and managing claims end-to-end for various lines of insurance.

As a Claims Executive in the Risksmart Claims Team, you will be responsible for providing third party administration services under a delegated authority and for self-insured clients on under deductible claims. Your portfolio will be mostly comprised of Public Liability and Casualty claims. The role includes ensuring the delivery of superior claims services, evaluating claims to assess liability and/or policy coverage, and negotiating favourable claim outcomes on behalf of insurer and corporate clients.

We will count on you to:

• Collaborating and Partnering for Client Value:
  • Proactive management of under deductible liability claims for global and corporate clients;
  • Devise and implement effective strategies for claims resolutions;
  • Negotiate best possible claims outcomes on behalf of clients with third parties;
  • Establish and maintain strong and effective lines of communication with clients;
  • Actively engage in numerous team projects targeted at constantly improving processes/efficiencies and developing internal relationships;
  • Providing information and feedback on claims activity and developing trends to enable appropriate risk controls;
  • Developing existing client relationships demonstrated by a high level of performance and enthusiastically exploring new business opportunities
• Inspiring with Operational Excellence:
  • Ensure claims are managed within delegated authorities and refer/escalate where appropriate;
  • Actively explore process and procedures improvements;
  • Complaints resolved within agreed service standards;
  • Setting reserves and authorising payment within scope of authority, settling claims in the most cost-effective manner and ensuring timely issuance of disbursements;
  • Resolve escalated claims/issues in a timely fashion;
  • Exceeding client mandates as per Service Level Agreements

What you need to have:

• Ideally 1-2 years of experience in liability claims, particularly in public liability.
• Knowledge of the Civil Liability Act and common law principles is advantageous.
• Excellent written and verbal communication skills.
• Ability to work autonomously within a multi-skilled team.
• Strong time management skills with the ability to prioritize workload and meet deadlines.
• Strong attention to detail.
• Problem-solving skills with a creative approach to challenges.

What makes you stand out:

• Tertiary qualifications in Law are highly regarded.
• Exceptional client service skills with the ability to anticipate and exceed client needs.
• Motivated self-starter focused on achieving results.
• Ability to handle sensitive and confidential information.
• Intermediate knowledge of Microsoft Suite and a demonstrated ability to learn new systems quickly.
• Knowledge of the Insurance Contracts Act 1984 (Cth) and the General Insurance Code of Practice

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

About MARSH

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.