Claims Officer

Primary Details
Time Type: Full time

Worker Type: Employee

Please see more information about QBE careers here

• Location: Melbourne
• Permanent role, full time hours
• Hybrid working

The opportunity

An exciting opportunity exists for an experienced Claims Officer to join QBE's Liability Claims Team. In this role you will be responsible for managing a variety of property damage claims in the Public Liability product area, ensuring all handling aligns with legislative requirements and contributes to achieving team objectives. To be successful in the role, an understanding of Public Liability insurance and experience in managing Public Liability claims is required.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.

Your new role

• Proactive and efficient end-to-end claims management, ensuring accurate completion and validation of all claims.
• Managing liability claims, including assessment, oversight and progression through the claim's lifecycle.
• Interpreting policy coverage and determining applicability, escalating complex or uncertain matters when required.
• Building and maintaining strong relationships with insureds, brokers, investigators, solicitors and the general public.
• Ensuring adherence to statutory guidelines, internal standards, privacy requirements and completing self-audits to support positive audit outcomes.
• Initiating and completing recoveries from third parties and responding to all enquiries in a timely, accurate, professional and courteous manner.

About You

• Legal qualifications and/or experience managing Public Liability claims.
• Strong technical capability across property damage and plumbers' liability portfolios, with sound problem-solving and decision-making skills.
• Experience participating in Informal Settlement Conferences, mediations, trials, and alternative dispute resolution.
• Demonstrated analytical, negotiation, and dispute resolution capability across diversified claims portfolios.
• Skilled in interpreting and applying policy wordings, underwriting procedures, investigation reports, and the General Insurance Code of Practice.
• Strong organisational and time-management skills, with the ability to collaborate effectively with lawyers, loss adjusters, consultants, external providers, and clients.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks' gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here .

Rewards & Recognition

We value our employee's experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here .

Apply now and let's make it happen!"

If you're looking for a career that combines your expertise and your empathy, click Apply today.

Your career. At the heart of it.

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]

Skills:
Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance

Application Close Date: 23/02/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.