Claims Officer

The Company

Our client is a well-established and values-driven organisation operating within the Not-for-Profit (NFP) sector. With a strong focus on community impact and service excellence, they play a vital role in supporting individuals and families across Australia.

Due to increased workload, they are seeking an experienced Accounts Officer to join their collaborative finance team on an immediate basis. This is an excellent opportunity to contribute to a purpose-led organisation while utilising your strong transactional accounting skills.

The Role

An exciting opportunity has become available for a detail-oriented Claiming Officer to join a growing organisation within the NDIS industry. This role plays a key part in ensuring the accurate claiming, reconciliation, and recovery of SDA revenue in line with NDIA requirements.

Reporting into the operations function, you will be responsible for preparing and submitting SDA claims, reconciling payments, and investigating any discrepancies to ensure revenue is accurately captured and recovered. You will also maintain robust records to support compliance and audit readiness while working closely with both internal teams and external stakeholders.

• Preparing, submitting, and managing SDA claims in accordance with current SDA pricing arrangements and NDIA operational guidance
• Ensuring claims accurately reflect participant eligibility, funding approvals, dwelling enrolment, design category, and building details
• Reconciling SDA invoices against NDIA remittance advice and payment reports
• Investigating rejected, reduced, or delayed claims and actively following up outstanding payments

• Maintaining accurate and auditable records to support compliance and audit requirements
• Liaising with SIL providers, support coordinators, participants, and NDIA representatives regarding SDA claims
• Collaborating with internal finance, development, and asset management teams
• Producing regular reports on SDA revenue performance, claim status, and recovery outcomes
• Identifying trends and opportunities to improve claiming processes and outcomes

Your Profile

You are a highly organised and detail-driven professional with strong reconciliation and problem-solving skills. You enjoy working with data, ensuring accuracy, and collaborating with stakeholders to resolve issues and improve processes.

You will bring:

• Experience reconciling invoices and payments, ideally within a regulated or compliance-driven environment

• Strong attention to detail and the ability to maintain accurate financial records
• Excellent written and verbal communication skills with the ability to liaise with a range of stakeholders
• Strong organisational skills and the ability to manage multiple claims and follow-ups simultaneously

Highly regarded but not essential:

• Understanding of SDA Rules, SDA Pricing Arrangements, and NDIA claiming processes
• Experience using NDIA portals, payment reports, or remittance advice
• Previous experience supporting audits or compliance reviews

Apply Today

Please send your resume by clicking on the apply button.

Reference Number: 06810-0013401504 - ST

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