Claims Officer

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• 2 x Temporary Full-Time opportunities – up to 2 years within a vibrant and supportive team


• Located in Parramatta with flexible working arrangements available


• Remuneration of $84,659 - $92,701 p.a. plus superannuation and annual leave loading

About the role

As a Claims Officer, you will ensure employees receive the workers compensation benefits they’re entitled to under the current workers compensation legislation.

You’ll take ownership of administering workers compensation leave and payments through the department’s payroll system, ensuring accuracy, timeliness and a seamless experience for injured employees. Beyond the technical work, you’ll play an important part in their recovery journey by providing compassionate and proactive case management support.

You’ll also manage a portfolio of low‑risk workplace injury cases, guiding employees through the process with clarity and care while helping the organisation meet its obligations and maintain a safe, supportive workplace.

For further information please click here to view the role description.

About you

• Confidence in providing advice and support to employees recovering from workplace injuries, providing clear guidance that aligns with legislation, operational requirements and recovery‑at‑work plans.


• Strong analytical skills to reviewing and reconciling workers compensation leave, including complex claims that require careful interpretation of award provisions.


• Proficient in maintaining high‑quality data practices, ensuring all information recorded, updated or retrieved from electronic systems is accurate, compliant and accessible.


• Strong communication skills with the ability to provide high-level customer service in a high-volume working environment.

Essential requirements of the role

• Demonstrated understanding of and commitment to the value of public education.


• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Benefits

• Flexible working arrangements


• 35 hour working week


• Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading


• Flex Leave entitlements, generous holidays & leave conditions


• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.

Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities.

Please refer to the Applicant’s Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking ‘Apply Now’.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

As a condition of employment, successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non–child-related role. Employer obligations only apply while the WWCC is valid.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa. 

Closing date:  Sunday 28/06/2026 at 11:59pm.

For role enquiries please contact Jade Staric on 7814 2067 or via email at [email protected]

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team ([email protected]) or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.