Claims Officer - Dynamic Team

Our Claims Team is still expanding!
Are you seeking full time employment in a company that values all staff equally and consistently works toward a building great team culture?
 
Ambrose Construct Group is an industry leader in insurance repairs across QLD, ACT, Victoria, and NSW. We pride ourselves on providing unrivalled Customer Satisfaction and Quality Workmanship on every repair we perform.

This is a customer service focused, dynamic, rewarding and solutions driven role. Responsible for maintaining constant contact with clients, team members and third parties to meet client needs whilst ensuring business objectives are met. This position allows self-motivated individuals who strive to maintain levels of excellence through times of change to show resilience and thrive in an energetic environment.

The role:

• Manage claims from commencement to completion.
• Input and regularly update claim information in accordance with internal systems and client systems.
• Update and communicate with insurance clients in accordance with company standards.
• Provide and receive detailed, accurate and timely information to and from 
• subcontractors to ensure quality of service to the customer.
• Always ensure best practice customer service.
• Complete all reporting in accordance with client service level agreements, ensuring standards of quality and accuracy.
• Ensure pro-active customer service is exercised and the customer is always kept up to date

What you will need:

• Exceptional customer service.
• Excellent written and verbal communication skills.
• Strong computer skills across systems and Microsoft Office Suite
• A passion for helping people.
• High attention to detail. 
• Ability to adhere to guidelines and KPI’s.
• Self-motivation with excellent organisational skills

We are looking for candidates who thrive on delivering excellent customer service and keen to build a future within the service industry. If this sounds like you, we’d love to hear from you!   Please submit your resume by clicking apply now.
 
Please note only shortlisted candidates will be contacted.