Primary Details

• Location: Parramatta

• Permanent role with full time hours

• Hybrid working

The opportunity

An opportunity for an experienced Public Liability Claims Officer with Personal Injury experience to join our Liability Claims Team.

About QBE  

• At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.  

• We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

• What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role
QBE Insurance currently have the opportunity to join the business in the role of Claims Officer within our SA/WA Liability Claims space.

This role is pivotal to the team’s success, proactively supporting our claims philosophy and strategy, managing end to end personal injury and property liability claims and acting within legislative requirements to support the SA and WA Liability Claims unit in achieving its targeted objectives.

Please note this role may require some travel.

The key responsibilities for this role include the following, but not limited to:

• Pro-active and efficient management of the claims process, resulting in accurate completion and validation of claims

• Managing SA and WA Liability Claims.

• Interpreting policy coverage and determining if coverage applies to claims submitted, escalating issues as needed

• Establishing and maintaining good client relationships with the insured, brokers, investigators, solicitors and the general public

• Ensuring compliance with relevant statutory guidelines and standards

• Initiation and completion of any recoveries from third parties

• Self-audit of claims files to ensure positive internal audits

• Response to enquiries in an accurate, timely, professional and courteous manner within Privacy guidelines

About You
To be successful in this role, you will have:

• Legal qualifications will be advantageous.

• A background in Public Liability/Personal Injury claims.

• Experience with attending Informal Settlement Conferences, Mediations and Trials.

• Sound technical understanding and ability to manage a diversified portfolio of bodily injury, property damage and product liability claims.

• Understanding of underwriting procedures for a diversified liability portfolio and a proven ability to understand and interpret relevant policy wordings

• Ability to engage, instruct and work with relevant providers including lawyers, loss adjusters and consultants

• An understanding of, and demonstrable application of, the General Insurance Code of Practice

• Ability to build and maintain strong client/customer relationships

• Good problem-solving skills - ability to interpret technical / investigation reports to make sound business decisions

• Ability to participate in alternative dispute resolution

Benefits  

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here.

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it. 

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected].

Skills:

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.