Claims Officer - Liability

Primary Details
Time Type: Full time

Worker Type: Employee

Role Highlights

• Location: Parramatta (at least one day a week) and/or Sydney
• Type: Permanent, full time
• Join a high-performing team making a real impact for customers
• Hybrid role, Happy to talk flexible working

The opportunity

We're looking for a motivated and customer-focused Claims Officer to join our Public Liability Claims team. In this role, you'll manage fast-track property damage claims, delivering high-quality service at every touchpoint. You'll bring accuracy, empathy and sound judgement to each claim while supporting positive outcomes for our customers and stakeholders.

About QBE

• At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
• We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.
• What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.

Your new role

In this role, you'll manage end-to-end claims across Casualty classes within the fast-track Property Damage portfolio, including:

• Managing claims from lodgement to resolution with accuracy and care.
• Assessing policy coverage and escalating complex matters where required.
• Setting reserves and authorising payments in line with your delegated authority.
• Proactively driving claim progression to achieve timely, cost-effective outcomes.
• Building strong working relationships with insured customers, brokers, investigators, solicitors and other stakeholders.
• Ensuring compliance with statutory requirements, internal guidelines and privacy standards.
• Responding to inquiries professionally and efficiently.

About you

• Ability to interpret and apply policy wordings confidently across varied claim scenarios.
• Strong analytical and decision-making skills, with the ability to review technical reports and form sound conclusions.
• Skilled in building relationships with external providers including adjusters, investigators and legal representatives.
• Knowledge of the General Insurance Code of Practice.
• Experience with the Victorian Plumbers Insurance Scheme (advantageous).
• Experience managing property damage and/or product liability claims (advantageous).

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks' gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here .

Awards & Recognition

We value our employee's experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

How to Apply

If you're looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected] .

Skills:
Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance

Application Close Date: 11/02/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.