Claims Officer - (Public Liability / Personal Injury)

Primary Details
Time Type: Full time

Worker Type: Employee

• Location - Parramatta NSW
• Enjoy Flexible Hybrid Working - a good balance between engaging office days and working from home.
• Full-Time Role - Monday to Friday, core business hours
• Permanent Position - Build a long-term career with us
• Generous Leave Options - Annual leave, life leave, and bonus leave to recharge and refresh
• Family-Friendly Benefits - 18 weeks of gender-equal parental leave for all new parents, plus paid superannuation

The opportunity:
At QBE, every claim is a chance to make a genuine difference. In this role, you'll manage end-to-end Public Liability and Personal Injury claims while balancing customer outcomes, technical decision-making, and commercial judgement. You'll join a team known for approaching claims with empathy, professionalism, and a problem-solving mindset, and for continuously improving how we work to enhance the customer experience

You'll be supported by a team that values collaboration, technical excellence and customer outcomes and you'll have the space to help shape smarter, more efficient ways of working.

About QBE

• At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
• We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.
• What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.

Your new role:

This role is pivotal to the success of the SA/WA Liability Claims team , offering the opportunity to manage a high-volume, diverse portfolio of Public Liability and Personal Injury claims from lodgment through to resolution. You'll play a key role in delivering fair, timely and commercially sound outcomes, while proactively supporting QBE's claim's philosophy and strategy and operating confidently within legislative and regulatory frameworks.

You'll be trusted to balance competing priorities in a fast-paced environment, exercise sound judgement, and work collaboratively with a broad range of stakeholders to achieve strong customer and business outcomes.

Please note: this role may require occasional travel.

• Interpret policy coverage and determine liability, escalating complex or sensitive matters where appropriate
• Build and maintain strong working relationships with insureds, brokers, investigators, solicitors, and other external partners
• Ensure all claims are managed in line with relevant legislation, statutory requirements, and internal governance frameworks
• Identify, initiate, and complete recovery opportunities from third parties where applicable
• Conduct regular self-audits of claims files to support quality outcomes and positive internal audit results
• Respond to enquiries in a timely, professional, and customer-focused manner, in line with privacy requirements

About you

• Proven experience managing high-volume Legal/Public Liability and/or Personal Injury claims in a fast-paced environment, with the ability to prioritise workloads and meet competing deadlines
• Strong technical capability across bodily injury, property damage, and product liability claims, including policy interpretation, underwriting intent and liability decision-making
• Demonstrated experience engaging with legal panels and external providers
• Sound understanding and practical application of the General Insurance Code of Practice
• Strong problem-solving skills and the ability to build effective relationships with customers, brokers, and stakeholders

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks' gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here .

Awards & Recognition

We value our employee's experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

How to Apply

If you're looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected] .

Skills:
Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance

Application Close Date: 13/03/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.