Claims Performance Manager

CLAIMS PERFORMANCE MANAGER - PERSONAL INJURY I ADELAIDE, SA

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organization doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

We are currently seeking to recruit a Claims Performance Manager at an exciting time of growth for our business. This role will lead business improvement and contribute to the effective operating rhythm of the business and embed business technical excellence principles to create an environment and culture that contributes to sustainable business success for the SA CTP business.

Competitive salaries and attractive benefits will be offered for all experienced CTP successful candidates.

You will be responsible for

• Leading process improvement activities across the business and collaborating with key staff to implement initiatives that promote an environment and culture that contributes to sustainable business success
• Ensuring claims practices are person centred, efficient and have a clear link to achieving strong return to work or health outcomes for our customers
• Collaborating with Business Analytics team to develop reporting to identify performance against business targets and providing detailed analysis of the business performance trends, and identifying improvement strategies
• Identifying and leading the implementation of innovative solutions and collaborating with relevant stakeholders to enable the implementation of improved outcomes for customers
• Leading the development of the professional capability of the technical specialists and overseeing technical succession and development plans, to ensure high performing, collaborative and engaged teams
• Understanding trends derived from customer, quality and compliance insights to identify and implement opportunities for improvements
• Building effective working relationships with a variety of key stakeholders

About you

• Extensive experience in the personal injury insurance industry
• Demonstrated evidence of successfully leading and implementing business unit initiatives
• Demonstrated results in a performance driven environment
• Proven analytical and critical thinking capability to interpret a range of data, identify patterns, trends and links that inform judgment and solutions
• Highly developed problem-solving skills, combined with a curious and creative mindset
• Comprehensive understanding of relevant regulatory and/or legislative compliance requirements that impact the business
• Demonstrated ability to lead, coach and empower people to develop individual and team potential
• Excellent verbal and written communications skills, capable of communicating with audiences at all levels with clarity, impact and influence

What's on offer

• Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes
• A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work
• Centrally located state of the art working environment – One Festival Tower
• An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working
• Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development
• Deals and discounts on insurance products, across a great range of retail, tech, and travel brands, and offers for health and well-being
• Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme
• The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer

About Allianz

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

Join us. Let’s care for tomorrow. 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.