Claims Specialist

Permanent Full Time | Brisbane | Hybrid Working | Commencing Monday 12 October

Ready to Accelerate Your Career?  Drive career success with Suncorp!

At Suncorp, we invest in our people and provide genuine opportunities to build a rewarding long-term career. Through structured training, ongoing coaching, and development programmes, you'll be supported to grow your skills, expand your capabilities, and achieve your career goals.

Are you a customer service specialist with a passion for making a difference? Suncorp is on the lookout for exceptional individuals, who want to help our customers who have experienced loss or damage to their home & contents. 

As a Claim Specialist at Suncorp, when disaster strikes, we are there for our customers and the community, and you will play a crucial role in assisting customers in some of their most challenging times. Here's an overview of what the role entails and what you can expect:

• Job Title: Claim Specialist
• Location: Brisbane
• Work Arrangement: Hybrid 
• Shift Patterns: Full-time 
• Training: 6 weeks of full-time paid training before transitioning to the regular shift pattern
• Training Format: Hybrid  
• Training Leave Restrictions: No leave can be accommodated during the training period

What you’ll be doing

• Deliver excellent customer service by providing efficient solutions and responses to customer enquiries
• Be the first point of contact for customers who have experienced loss or damage to their home and/or contents
• Triage and progress claims as far as possible on the first call, making things as easy as possible for our customers
• Provide support to customers with existing claim enquiries within policy entitlements, organisation of repairs & contents claim finalisation. 
• Ensure our customers receive the right support at the right time and reinforce Suncorp’s commitment to ‘building futures and protecting what matters’
• Demonstrate empathy, actively listen, build trust, and ask meaningful questions to exceed customer expectations and achieve positive outcomes.

• Foster a positive performance culture by actively contributing to team scorecard results, achieving performance expectations, and supporting excellence across people, customers, risk, and business outcomes.

What we’re looking for

• Genuine passion for delivering exceptional customer service and creating positive customer experiences that reflect our purpose of Excellence in Every Interaction.
• Demonstrated experience in a customer-facing role, with the ability to build trust, show empathy, and achieve customer-focused outcomes.
• Strong computer literacy, with the ability to confidently navigate multiple systems and adapt to new technologies.
• Excellent verbal communication skills, including active listening, rapport building, and the ability to explain complex information clearly and effectively.
• High levels of resilience, adaptability, and emotional intelligence to manage a variety of customer situations with professionalism and care.
• Commitment to continuous learning, embracing coaching and feedback to develop skills, enhance performance, and support career growth.
• Collaborative team player who contributes positively to team culture, supports colleagues, and works towards shared goals and performance outcomes.
• Strong focus on accountability, quality, and delivering outcomes that balance customer needs, risk requirements, and business objectives.

Shift Options

• Monday to Friday | 37.5 hours per week | Start window between 8am–10am
• Monday to Friday | 37.5 hours per week | Start window between 10am–12pm

 *‘Start window’ means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown.

What You’ll Enjoy

• Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
• Opportunity to receive performance-based Incentives and Suncorp shares for eligible employees
• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 900+ retailers, Fitness Passport, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact anais.diaz-vazmas@suncorp.com.au for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided.