Claims Support Officer

About the Role

As a Claims Support Officer, you will be responsible for broad range of core operational tasks, including triaging scanned workflow items, actioning Claims Return mail, updating reports, and providing support to the Ancillary, Medical and Hospital Claims teams with processing WIP tasks. 

The role also involves supporting the wider HCF Claims Operations team with any ad hoc requirements, as well as actively participating and collaborating in projects as needed.

This is a full time, contract role until September 2026. This role is based at our Parramatta office, working Monday to Friday, with hybrid working available. You are required to work in the office, a minimum of two days a week. Claims Operations team hours of operation are Monday to Friday from 8am to 5pm.

 
In this role you will be responsible for the following:
•    Managing high volume of scanned items and triage to relevant Claims teams
•    Action return mail and update reports
•    Support wider Claims team with administration and ad hoc tasks
•    Maintain confidentiality and accuracy of provider and member details and information
•    Communicate and liaise professionally with internal and external stakeholders
•    Insure to comply with business KPIs, policies and procedures.

About You

You will be an organised, self–motivator who thrives working in a busy and dynamic environment. You will have previous experience in an administration role.

To be successful you will have:
•    High attention to details and numbers, with ability to cross reference relevant and sensitive information
•    Intermediate computer skills with MS Office suite and accurate data entry skills
•    Ability to adapt positively to changing work practices and needs
•    Ability to work independently and within a team
•    Strong ability to communicate to both internal and external stakeholders 
•    Experience with Salesforce is desirable. 

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our  Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
 

Culture & Benefits 

Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• Flexible working arrangements

• 50% subsidy on HCF hospital and/or extras cover

• Family-friendly certified employer

• 18 weeks of parental leave for all new parents

• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more

• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – [email protected]  to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.