Claims Support Officer - Liability Claims

Primary Details
Time Type: Full time

Worker Type: Employee

• Location: Melbourne
• Permanent full-time role
• Hybrid working

The Opportunity

We currently have an opportunity for a Claims Support Officer to join our Liability Claims team on a permanent, full-time basis. The focus of this team will be to provide administrative support to the national Liability Claims team.

About QBE

• At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
• We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.
• What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.

Your new role

• Provide critical support for our PI & Liability Claims team, primarily in the lodgement of new claim notifications and payment processing.
• Monitoring central inboxes for new claims & notifications
• Process lodgements with precision, gathering and analysing info, being organized, and solving problems efficiently
• Ensure all data is accurate and up to date.
• Help streamline processes and improve the way we work.
• Stay sharp on insurance policies and changes to ensure claims are processed accurately.
• Build strong relationships with internal and external teams to keep things.
• Support the execution of user acceptance testing, helping to smooth out process changes and reduce risk.

About you

• Extensive administration experience is required, ideally within insurance, payments, or accounts.
• Proficiency in Microsoft Suite and familiarity with working across multiple platforms are essential.
• Strong written and verbal communication skills are needed, along with the ability to collaborate well in a team setting.
• A customer-focused approach is important, as is confidence in meeting diverse demands and expectations.
• The role calls for someone highly self-motivated and organised, capable of managing several tasks simultaneously.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks' gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here .

Awards & Recognition

We value our employee's experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

How to Apply

If you're looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected] .

Skills:
Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry, Detail-Oriented, Document Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Microsoft Applications, Prioritization, Problem Solving, Risk Assessments, Time Management

Application Close Date: 11/02/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.