Claims Technical Learning Consultant

This role is based at our Brisbane office.

A new transformational adventure awaits you… 

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!

Let’s create a brighter future together, let’s make a difference  

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

This role supports our General Insurance (GI) Claims team, where you’ll play an important part in helping us deliver better outcomes for our customers. Sitting within a collaborative and fast-paced environment, this role focuses on strengthening claims processes, supporting delivery, and contributing to how we continue to modernise and improve the claims experience.

You’ll work closely with a range of stakeholders across claims and the broader business, helping to identify opportunities, solve problems, and deliver meaningful improvements. It’s ideal for someone who enjoys variety, takes ownership, and wants to make a genuine impact during a key period of transformation.

You will also be responsible for the following:

• Deliver high quality outcomes that support GI Claims priorities and customer experience


• Build strong stakeholder relationships across Claims and partner teams


• Identify and implement process improvements to enhance efficiency and outcomes


• Support initiatives and projects aligned to Zurich’s digital transformation


• Analyse information and insights to inform decision making and continuous improvement


• Ensure all activities align with regulatory requirements and internal standards

Important to your success – let’s grow together

You’re proactive, collaborative, and comfortable working with a range of stakeholders. You bring a practical mindset, enjoy solving problems, and stay focused on delivering outcomes that make a difference to customers.

In order to be successful, you will have the following:

• Experience working within General Insurance, ideally in a Claims environment


• Strong stakeholder management skills with the ability to collaborate and influence


• Experience supporting projects, change initiatives, or process improvements


• Solid analytical and problem solving skills with attention to detail


• Clear and confident communication skills, both written and verbal


• Ability to manage competing priorities and deliver in a fast paced environment

Belong. Zurich is here to support you 

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).


• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.


• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.


• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.


• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.


• Take advantage of global mobility opportunities across more than 200 countries worldwide.


• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.


• We plant a tree for every new employee.


• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.  

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!