Claims Technical Learning Lead

A new transformational adventure awaits you…

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!
 

Let’s create a brighter future together, let’s make a difference  

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

As our Claims Technical Learning Lead, you’ll play a key role in lifting technical capability across Enterprise Claims. Sitting within the People Team and our Technical Learning Chapter you will strengthen claims expertise, support career pathways, and build the skills our people need to deliver great outcomes for customers.

You’ll partner closely with claims leaders and subject matter experts to design learning that is practical, engaging, and future focused. Your work will directly support our transformation agenda, embedding modern, digital learning practices, and fostering a strong culture of continuous improvement across Claims.

You will also be responsible for the following:

• Designing and facilitating onboarding experiences for new claims employees in partnership with subject matter experts.


• Strengthening and embedding the Claims Career Framework to support capability uplift and career progression.


• Coaching leaders to embed behaviour change aligned to ways of working and operational excellence.


• Coordinating and delivering technical learning programs aligned to business priorities.


• Developing and maintaining high quality learning resources, including digital and system-based content.


• Championing a digital mindset to continuously improve learning practices across Claims.

Important to your success – let’s grow together

You’re someone who thrives on collaboration, brings curiosity to how learning can make a real difference, and is comfortable influencing across a broad range of stakeholders. You balance structure with creativity, and you’re motivated by seeing people grow in confidence and capability.

In order to be successful, you will have the following:

• Experience working within insurance, with a strong understanding of technical insurance concepts. Life insurance experience advantageous.


• Demonstrated experience in learning and development or technical capability uplift roles.


• Experience designing and delivering structured learning programs for diverse audiences.


• Certificate IV in Training and Assessment and/or relevant tertiary qualifications.


• Experience using Learning Management Systems and Articulate 360, highly regarded.


• Strong stakeholder engagement and communication capability across multiple levels.


• A proactive, analytical approach with strong attention to detail

Belong. Zurich is here to support you 

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).


• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.


• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.


• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.


• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.


• Take advantage of global mobility opportunities across more than 200 countries worldwide.


• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.


• We plant a tree for every new employee.


• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment. 
 

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.  
 

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!