Client Care Coordinator

Become part of a leading psychology practice! 

About Unbound Minds

Unbound Minds is a leading psychology practice within the Western Sydney region. We serve our community by creating a safe space that connects incredible people with incredible psychologists. 

Our purpose is two-fold. We empower people to take control of their mental health, and we are deeply committed to building the most incredible place to work in Australia. 

Our practice operates a little differently. We're all about providing clients with depth, attention, and an unmatched quality of service. We don't take ourselves too seriously, and we're all about making sure that our psychologists are respected, trusted, and ultimately empowered.

About the role 

This is an opportunity for somebody who really wants to make a difference in the community by helping to make mental care more human and accessible. We are looking for somebody to join us on a full time basis and to work across our Gledswood Hills and Kingswood locations.

This role will involve being a ‘face’ to Unbound Minds. You will be interacting with incredible members of our local community on a daily basis, by answering phone calls and emails, as well as greeting and attending to people within our modern practice. 

The role will also involve office management, with a responsibility to ensure that our beautiful offices remain warm and inviting to both clients and staff.

You will have a high degree of autonomy in how you manage your time and tasks, with a high level of support available when you need it. 

Benefits of working with Unbound Minds

• Competitive remuneration from $80,000 to $85,000 per annum
• The opportunity to genuinely make a difference in the community by helping to make mental health care accessible
• Early access to long service leave
• A $1000 a year wellness allowance
• Salary packaging and novated leasing
• A real emphasis on work-life balance, with support from the Directors 
• An authentic culture with a huge emphasis on employee well-being, satisfaction, and respect
• An endless supply of in-office snacks and refreshments! 
• An incredible team of compassionate, genuine, and overall amazing human beings! 
• Yearly birthday leave - because who wants to be at work on their birthday? 

Responsibilities

• Delighting our amazing clients (i.e. meeting and greeting them in the practice, offering refreshments, and answering phone calls in an enthusiastic and compassionate manner) at both our Gledswood Hills and Kingswood locations.
• Where appropriate, presenting prospective clients with general information about our services 
• Accurately collecting and entering patient details and information in a computer-based appointment system, as well as lodging NDIS service agreements
• Triaging client presentations over the phone and/or email and accurately assigning them to the appropriate psychologist 
• Confirming existing appointments and filling in empty appointment slots 
• General administrative duties i.e. scanning, faxing, typing, ordering office supplies, and reporting
• General maintenance of the office (i.e. light tidying, emptying rubbish if required, and keeping refreshments and snacks in the kitchen stocked)

What you'll need 

To be successful in this role, you'll need to be passionate about the work you do and have a deep desire to make an impact in the mental health space. You'll have: 

• At least 2-3 years of experience as a medical or allied health receptionist
• High emotional intelligence, compassion, and enthusiasm for helping people
• Experience working in a medical or allied health setting
• A high degree of initiative, with an ability to think on your feet
• Excellent written and verbal communication skills 
• An energetic, friendly, and professional telephone and email manner
• A high level of attention to detail and care in your work 
• An ability to multi-task and prioritise your work
• Well-presented, punctual and reliable

Apply Now!  

Don't miss this opportunity to join a vibrant, fast-growing and client-centred practice!